Digital Product Owner

The Digital Product Owner acts as the “voice of the customer” within an Agile development team, responsible for defining, prioritizing, and managing the product backlog to deliver high-quality software solutions. This role ensures that product features align with business objectives, meet user needs, and are delivered efficiently and effectively.

The Product Owner collaborates closely with product managers, engineering teams, and stakeholders to translate strategy into actionable requirements, driving the successful execution of the product roadmap and continuous improvement of the customer experience. The incumbent contributes to a culture of collaboration, continuous improvement, and innovation within their team, helping the organization towards achieving its strategic business objectives.

Additional Details:

This position will require 5% travel.

This role is not remote/hybrid. This role will report to Sherwin-Williams Global Headquarters located at 1 Sherwin Way, Cleveland, OH 44113.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.

Backlog & Value Management

• Own and manage the product backlog, ensuring it is prioritized based on business value, customer needs, and strategic objectives
• Define and clearly articulate user stories, acceptance criteria, and feature requirements
• Continuously refine and prioritize backlog items to maximize value delivered by the development team
• Balance short-term delivery goals with long-term product vision

Delivery & Execution

• Work closely with the Scrum team to ensure clarity, feasibility, and readiness of work items
• Participate in Agile ceremonies, including sprint planning, daily stand-ups, reviews, and retrospectives
• Ensure features meet defined acceptance criteria and quality standards prior to release
• Monitor progress, identify risks or blockers, and support timely resolution
• Coordinate releases, including defining scope and timelines

Customer & Stakeholder Alignment

• Represent customer and end-user needs throughout the development lifecycle
• Collaborate with stakeholders to gather requirements, validate assumptions, and align on priorities
• Communicate product goals, progress, and outcomes to stakeholders and leadership
• Incorporate customer feedback, market insights, and data into product decisions

Continuous Improvement & Performance

• Track and assess product performance using defined metrics and user feedback
• Drive continuous improvement in product quality, delivery processes, and team efficiency
• Stay informed on industry trends, emerging technologies, and best practices in product management

• Foster a collaborative, innovative, and customer-focused team culture

   

Change Management & Adoption

• Partner with stakeholders to support adoption

• Support product adoption through clear communication, training, and documentation
• Gather and incorporate feedback from users and stakeholders to refine the product
• Ensure alignment between product changes and business processes
• Promote effective change adoption across impacted teams

Key Success Metrics

• Delivery of high-value features on time and within scope
• Customer satisfaction and user adoption rates
• Product quality and reduction in defects
• Team velocity and predictability
• Measurable impact on business outcomes (e.g., efficiency, revenue, engagement)

Incidental Functions:

1. Prioritize and manage multiple projects simultaneously amid ambiguity and proactively forge partnerships across marketing teams, sales teams, IT, and other partners to drive results, efficiency, and scalability across the organization. 
2. Perform task management and reporting as necessary.
3. Assist with other projects as may be required to contribute to the efficiency and effectiveness of the work. 
4. Work outside the standard office 7.5 hour workday as required.

Minimum Requirements:

• Must be at least eighteen (18) years of age 
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be willing to travel as required by the position.
• Must have a Bachelor’s degree in Marketing, Communications, Computer Science, Technology, or related field OR in lieu of a degree, must have at least three (3) years of experience in the field of technology product owner.
• Must have at least two (2) years of experience in a Product Owner, Business Analyst, or similar role within a software development environment 
• Must have hands-on experience working in Agile/Scrum teams, including backlog management and sprint execution 
• Must have experience writing clear user stories, defining acceptance criteria, and prioritizing work based on business value 
• Must have experience collaborating with cross-functional teams, including engineering, design, and business stakeholders 
• Must have experience with software development lifecycle (SDLC) and delivery practices
• Must have experience with APIs and system integrations
• Must have previous Project Management Experience
• Must have Analytical Experience

Preferred Qualifications:

•    Have certified Scrum Product Owner (CSPO) or similar Agile certification 
•    Have at least three (3) years of experience in product ownership or product management roles 
•    Have experience working on digital platforms, SaaS products, or customer-facing applications 
•    Have strong analytical skills with experience using data and metrics to inform product decisions 
•    Have familiarity with product management and backlog tools (e.g., Jira, Azure DevOps, Confluence) 
•    Have experience with user research, UX principles, and customer journey mapping 
•    Have exposure to modern technologies (e.g., APIs, cloud platforms, AI/ML-enabled features) 
•    Have experience operating in large, complex, or global organizations with multiple stakeholders and dependencies