Direct Service Support Specialist

This on-site position is located in Milton, Delaware. Catholic Charities of the Diocese of Wilmington is seeking a Direct Service Support Specialist at Casa San Francisco who will provide support to the residents and their physical and mental wellbeing and help them with their transition to housing. 

The schedule for this full-time position is Sunday 8:00 pm to 8:00 am and Monday through Wednesday 10:30 pm to 8:00 am but may vary based on operational needs.

ESSENTIAL FUNCTIONS:

• Plans and assists with on-site individual and group activities.
• Presents a positive adult role model for residents.
• Supports residents with administration of medication.
• Responds quickly in emergency situations.
• Cultivates positive relationships with other Casa staff members and participates in all meetings and trainings.
• Assists in providing safe, temporary housing for residents by maintaining building security, enforcing rules and regulations with consistency.
• Orients new residents to the shelter and program.
• Plans and prepares all meals and ensures the overall cleanliness of the shelter.
• Adheres to appropriate staff/client professional boundaries.
• Answers and responds appropriately to all incoming phone calls and monitors out-going resident calls.
• Records in shift log and document unusual or problem behaviors or incidents.

 Minimum Qualifications:

• High school diploma with one year of relevant work experience or equivalent combination of education and experience.
• Demonstrated ability to respond to an emergency or crisis situation.
• Ability to learn and administer 1st Aid, CPR and passive physical restraint when indicated.
• Ability to use plain and simple language to communicate.
• Ability to maintain confidentiality.
• Proficient in keeping accurate records. 
• Ability to build trust and rapport with individuals from diverse cultural, socio-economic, and ethnic backgrounds.
• Willingness to consent to a satisfactory criminal background check and drug-screening in accordance with applicable laws.
• Commitment to the mission and values of Catholic Charities.

Schedule:

• Evening shift
• Holidays
• Overnight shift

Benefits:

• 403(b)
• 403(b) matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Employee assistance program