Director

Director

Chick-fil-A Menomonee Falls is seeking a passionate, engaged, and enthusiastic leader to make a difference in our team’s and guests’ lives daily! As a leader in our restaurant, you will work in a fast-paced business, with the opportunity to be a part of our high-powered team.

We are seeking a developed leader to support the business by communicating, tracking, training and coaching all team members on achieving service and revenue goals as a team. The leader oversees team members in the development of the business and in the continual pursuit of “Operational Excellence” while creating a positive work culture. The leader serves on the leadership team, and is in constant contact with the other senior directors and the Owner/Operator as to what is happening in their scope of responsibility and is responsible for the overall flow of the front and/or back of house. The leader is tasked with meeting and exceeding our high goals and standards.

Key Expectations

·      Lead and model our mission and vision

·      Lead, train, and support the 3 focus areas of the “winning hearts everyday strategy:” Great Food, Fast & Accurate Service and Genuine Hospitality.

·      Lead, train, and support the four components of the hospitality model: Honor, Dignity, & Respect for all, 1st Mile: Core 4, 2nd Mile: Create a Moment, and Recovery utilizing the HEARD model.

·      Support and influence the restaurant’s overall operational and financial goals.

·      Work flexible work schedules to support the restaurant’s operations and guest demands.

·      Available to work 45-50-hour work week.

·      Ability to open and close the restaurant while performing safe and secure audits.

·      Strictly adhere to all Company policies and procedures.

·      Maintain a positive working relationship and treat all team members with respect while providing them with direction and feedback.

·      Be a Food Safety Ambassador in your work center and on your Director on Duty shifts.

·      Participate in Safe Daily Critical(s), ERQAs, and Equipment Temperature Checks.

·      Ensure that Team Leaders/Members work at a pace to maintain restaurant’s established speed of service guidelines.

·      Addresses guest issues that may arise using the HEARD model, consults with Owner/Operator regarding complex issues.

·      Actively working towards the business’ financial goals

Development

·      Prepare for and participate in weekly Director leadership meetings.

·      Develop your team leaders through weekly connects and bi-weekly team meetings.

·      Participate in weekly Director on Duty shifts in which you will lead your area of operations during this designated time frame.

·      Support a recognition culture by recognizing team members.

Financial Measures: Four Pillars

·      Sales Growth

·      Food Cost Performance

·      Productivity

·      CEM: OSAT Score