Director, Customer Engineering - Oahu

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.

Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.

Applications will be screened based on the information provided; in order to assist us in determining qualifications, please upload a current resume and take some time to update your employment information, certifications, etc. The information will flow over to your profile.

Posting End Date: This position will remain open until filled. Early applications are highly encouraged. 

BRIEF POSTING DESCRIPTION:

The P CS CUSTOMER ENGINEERING 1 ADMIN Department of the P CUSTOMER ENGINEERING Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Director)

JOB FUNCTION:

Oversee and directs personnel to provide the highest performance in customer service (World Class Customer Experience), operational excellence, and financial results while providing new electric service (residential, small commercial, large commercial) for the island of Oahu.  Represents the Company in working with various stakeholders (customers, developers, large property owners, government agencies (city, state, federal, military, Hawaii Public Utilities Commission).  Including supporting the company’s emergency responses for storms, public safety power shutoff, etc. type of events.

ESSENTIAL FUNCTIONS:

• Oversee and directs personnel to provide the highest performance in customer service (World Class Customer Experience), operational excellence, and financial results while providing new electric service (residential, small commercial, large commercial) for the island of Oahu.  This Includes directing the division policies, practices, workforce staffing, and 5 year capital and O&M budget.


• Develops, initiates, and manages division activities and programs to ensure Division and Company goals and objectives are achieved and satisfy the financial and regulatory compliance needs of the company, customers, and wide variety of stakeholders.


• Represents the Company in working with various stakeholders (customers, developers, large property owners, government agencies (city, state, federal, military, Hawaii Public Utilities Commission).


• Drives a culture of safety, employee recognition, and development through proactive leadership and example. Ensures adherence to safe work practices and standard operating procedures, while consistently reinforcing positive behaviors and addressing at-risk actions. Provides technical, quality, and safety, leadership by optimizing existing systems and collaborating with safety personnel to maintain compliance with federal, state, and, and company safety regulations, as well as industry best practices.


• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS:

Knowledge Requirements

• Bachelor of Science in Electrical Engineering.


• Thorough knowledge of principles of power engineering, transmission, distribution, generation, substation, and planning.


• Knowledge of the major elements of the electric utility business, especially in a regulated environment, is highly desirable.


• Knowledge of policies and procedures pertaining to the Hawaii Public Utilities Commission Rules and Regulations, Bargaining Unit Contractual Agreement, Electric Service Installation Manual (ESIM), Health and Safety Manual, etc.


• Knowledge of project and program management standards and methodologies, including initiating, planning, executing, controlling, and closing projects, developing work breakdown structures, tracking progress and status, managing scope, mitigating risk, etc., typically acquired through formal training and experience.


• Knowledge and understanding of budgeting and forecasting processes.


• Knowledge of emotional intelligence in managing and influencing individuals.


• Knowledge of general procurement policies, processes, responsibilities.


• Broad management and leadership knowledge to lead teams across different disciplines.


• General knowledge of practical pole and line, generation and substation construction.


• Thorough knowledge of leadership and change management methodologies and practices typically acquired through formal training (i.e. leadership training, , Lean Leadership, ADKAR Change Management, etc.) and experience. 


• Working knowledge of other business process improvement and reengineering systems.


• Working knowledge of the union contract and managing union employees.


• Working knowledge of financial controls and regulatory requirements (i.e. SOX, PUC, etc.).


• Working knowledge of personal computers and related software applications (i.e., spreadsheets, word processing, database management, etc.)

Skills Requirements

• Demonstrated ability to make good decisions quickly and with limited information, to monitor results, and to refine or revise decisions based on observed outcomes.


• Demonstrated ability to direct, manage, and supervise an organization of 25+ personnel.


• Demonstrated ability to build effective working relationships with business leaders, customers, and stakeholders at all levels. Excellent interpersonal skills and the ability to influence and persuade various groups or individuals.


• Demonstrated very effective written, verbal and listening communication skills through all levels of the Company.  Demonstrated strong presentation and platform skills to conduct and facilitate various programs and to participate in public speaking functions.


• Demonstrated ability to lead a team of professionals through challenging times to successful outcomes.


• Demonstrated ability to build great teams, and to mentor the professional development of individual team members.


• Demonstrated ability to handle difficult and sensitive interpersonal issues effectively, yet compassionately, using tact, courtesy and discretion.


• Analytical and conceptual skills to assess issues, to recommend and implement appropriate actions.


• Demonstrated ability to effectively develop and manage budget and labor forecast, and actual cost stays within budget.


• Demonstrated excellent supervisory/leadership skills and ability to deal effectively with employees at all levels under widely varying circumstances.


• Analytical, administrative, and computer skills are required.


• Demonstrated ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.


• Demonstrated ability to manage situations in which long-term principles are more important than convenient, short-term solutions, including the ability to prepare and execute strategies and plans to position the Company to provide positive experience for our customers.

Experience Requirements

• Extensive (7 or more) years of supervisory and leadership experience.


• Five (5) or more years of experience in the regulated electric utility industry.


• Five (5) or more years of experience in building effective working relationships with business leaders, customers, and stakeholders at all levels. Excellent interpersonal skills and the ability to influence and persuade various groups or individuals.

Preferred Qualifications

• Professional Electrical Engineering (PE) license to provide professional level engineering skills, knowledge & experience is desirable.


• Master’s degree in business administration is desirable.


• Experience (2 or more years) in regulatory matters before the Hawaii Public Utilities Commission, or an equivalent agency with ratemaking jurisdiction for electric utilities is desirable.


• Experience in distribution power system design & construction, tariff and distribution standards.

Role: Director 

Number of Vacancies: 1 

Location: Honolulu – Oahu 

Hiring Range: The hiring range for the Dir, Customer Engineering [Req ID 10455] position is $141,400.00 to $183,800.00. The person selected will be placed according to his/her skills and qualifications. 

About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.

The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.

Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.

Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.

EEO Statement
Hawaiian Electric Companies is an equal opportunity employer, including disability and protected veteran status. 

Hawaiian Electric Companies complies with all applicable laws, including Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.
 

Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.

By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.  

In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company. 

Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”

Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.” 

For a current list of all Affiliates and Affiliate-Related Entities, please see:
https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions

This list may be amended, updated or revised from time to time without notice.