Director Front of House

Position Summary

The Front of House (FOH) Director plays a vital leadership role in delivering Chick-fil-A’s renowned hospitality experience at the Capital Plaza and Dakota Crossing locations. This individual oversees all Front of House operations—including the Front Counter, Drive-Thru, Dining Room, and Third-Party/Delivery channels—to ensure exceptional guest service, operational excellence, and team member engagement. The FOH Director develops, coaches, and empowers the FOH leadership team to achieve performance goals and uphold Chick-fil-A’s mission to “Be the most caring company in the world.”

Key Responsibilities

Leadership & Culture

• Champion Chick-fil-A Capital Plaza and Dakota Crossing’s Vision, Mission, and Values in every guest and team interaction.
• Model servant leadership and create a culture of genuine care, positivity, and teamwork.
• Lead by example, demonstrating professionalism, humility, and consistency under pressure.
• Build an environment of trust and respect among Team Leaders, Team Members, and guests.

Guest Experience & Service Excellence

• Oversee all guest-facing operations, ensuring the highest levels of hospitality, speed, accuracy, and order fulfillment.
• Ensure consistent execution of the Core 4 behaviors, Second-Mile Service, and HEARD guest recovery model.
• Proactively address guest feedback and implement solutions for recurring service issues.
• Partner with the General Manager and Assistant General Manager to monitor guest experience metrics, including order accuracy, speed of service, and satisfaction scores.
• Drive initiatives to improve guest engagement and enhance the in-restaurant and drive-thru experience.

Team Development & Training

• Lead and develop FOH Team Leaders and Team Members through regular coaching, one-on-one check-ins, and performance feedback.
• Partner with the Senior Leadership Team to maintain a strong training culture and onboarding process for FOH roles.
• Promote accountability for team performance, professionalism, and adherence to brand standards.
• Support the recognition and celebration of team achievements and milestones.
• Assist in leadership development and succession planning for future FOH leaders.

Operational Oversight

• Maintain a clean, organized, and guest-ready Front of House environment at all times.
• Oversee daily shift execution, ensuring proper staffing, breaks, and labor management.
• Support scheduling, inventory control, and labor budgeting for FOH operations.
• Partner with Back of House leaders to ensure smooth communication and teamwork across the restaurant.
• Ensure compliance with all health, safety, and food-handling standards.
• Execute required daily safety and operational checks and ensure readiness during all dayparts.

Financial Stewardship

• Manage FOH cost-control measures, including waste, labor, and product utilization.
• Maintain cash-handling procedures, deposits, and register accountability.
• Contribute to the achievement of overall restaurant profitability and performance goals.

Administrative & Communication

• Attend and contribute to leadership meetings.
• Communicate clearly with the General Manager and Operator regarding performance updates, operational issues, and opportunities for improvement.
• Utilize internal communication platforms, including OneClick and iMessage, to share updates and ensure team alignment.

Expectations & Standards

• Uphold Chick-fil-A’s standards for professionalism, punctuality, and appearance.
• Demonstrate a proactive, problem-solving mindset.
• Be available for flexible scheduling, including early mornings, nights, weekends, and holidays as needed.
• Maintain composure in high-pressure situations and lead the team through challenges with positivity.
• Deliver consistent, high-quality results with integrity and intentionality.

Required Qualifications

• Minimum of two years of leadership experience in quick-service, hospitality, or retail operations.
• Open availability, including Saturdays.
• Strong understanding of Chick-fil-A’s service standards and brand culture.
• Excellent interpersonal, coaching, and communication skills.
• Ability to motivate and lead a diverse team in a fast-paced environment.
• Proven track record of delivering high guest satisfaction and strong operational performance.

Preferred Qualifications

• Previous Chick-fil-A leadership or Team Leader experience.
• Familiarity with Chick-fil-A brand standards and values.
• ServSafe Certification is a plus and will eventually be required.
• Experience leading drive-thru or multi-lane operations.

Benefits

• Competitive pay based on experience.
• Performance-based bonuses.
• Leadership development and growth opportunities within the organization.
• Paid training.
• Meals provided during shifts.
• Employee discount.
• Sundays off.
• Ten days of paid time off.
• Additional benefits may be available.

Work Schedule

• Monday through Friday.
• Weekend availability.
• Holiday availability.
• Day shifts.
• Night shifts.
• Overtime as needed.

Compensation

• Salary Range: $60,000 – $80,000 (based on experience).
• Bonus opportunities are tied to training effectiveness and retention metrics.

Work schedule

• Monday to Friday
• Weekend availability

Supplemental pay

• Bonus pay

Benefits

• Health insurance
• Dental insurance
• Life insurance