Director, IT Infrastructure and Operations and Lead, Hospital Technology

Superlanet is seeking an experienced Director, IT Infrastructure & Operations and Lead, Hospital Technology to support a leading healthcare organization in Texas. This highly visible leadership position will be responsible for the strategy, delivery, and ongoing operations of enterprise technology infrastructure supporting a complex healthcare environment.

The Director will oversee infrastructure spanning Epic EHR, cloud and on-premises environments, networking, data center, endpoints, telecommunications, audio-visual technologies, and end-user support services. This individual will also play a key leadership role in planning and delivering the technology infrastructure required for a new hospital, from design and construction through commissioning and operational readiness.

The ideal candidate is a hands-on, service-oriented technology leader with significant experience leading infrastructure within a hospital or healthcare provider environment, strong Epic infrastructure knowledge, and the ability to build scalable operations while partnering across clinical, technical, executive, and vendor teams.

Key Responsibilities

• Develop and execute a multi-year enterprise infrastructure strategy across cloud, network, data center, endpoints, telecommunications, audio-visual, and related technologies.
  
  


• Lead technology infrastructure planning, design, and implementation for a new hospital, partnering with clinical leadership, architects, construction teams, vendors, and enterprise technology teams.
  
  


• Own infrastructure supporting Epic EHR and Epic-adjacent systems, including oversight of hosting partners, SLAs, disaster recovery, capacity planning, and Epic infrastructure functions such as ECSA and WSSA.
  
  


• Provide strategic leadership for Microsoft Azure, cloud architecture, governance, security, capacity planning, cost optimization, and integration with on-premises and hosted environments.
  
  


• Oversee LAN, WAN, wireless, data center, endpoint, virtual desktop, and device lifecycle strategies supporting clinical and business operations.
  
  


• Lead end-user technology support and service delivery, establishing measurable standards around customer satisfaction, resolution times, service levels, and continuous improvement.
  
  


• Develop 24x365 infrastructure and support models appropriate for hospital operations and clinical-critical systems.
  
  


• Lead infrastructure business continuity and disaster recovery planning, including RTO/RPO standards, testing, failover procedures, and incident readiness.
  
  


• Manage infrastructure budgets, strategic technology investments, vendor relationships, contracts, and service-level performance.
  
  


• Build, mentor, and develop a high-performing infrastructure and support organization while serving as an escalation point for critical technology incidents.
  
  

Requirements

Bachelor's degree in Computer Science, Information Systems, Healthcare, or a related field.

7+ years of progressive IT infrastructure leadership experience, including responsibility for teams and enterprise technology operations.

5+ years of infrastructure and support leadership within a healthcare provider or hospital environment.

4+ years supporting infrastructure for an Epic EHR environment, with knowledge of functions such as ECSA, WSSA, ODBA, or related Epic infrastructure disciplines.

Demonstrated experience leading enterprise end-user support/service delivery and improving service-level and customer satisfaction outcomes.

Strong knowledge of enterprise networking, cloud infrastructure, endpoint technologies, data center operations, and IT service management.

Experience managing technology budgets, vendors, contracts, and managed service providers.

Strong executive communication, stakeholder management, and team leadership capabilities.

Master’s degree in a related field.

Experience supporting Epic EHR infrastructure, including server management, client deployment, and hosting vendor oversight.

Experience with new hospital or healthcare facility infrastructure design, buildout, and operational transition.

Demonstrated expertise with Microsoft Azure in a healthcare environment.

Experience working within an academic medical center supporting clinical care, medical education, and research.

Experience collaborating with health system, university, or enterprise IT organizations in shared infrastructure environments.

Familiarity with biomedical device network integration and healthcare-specific infrastructure standards.

ITIL, Microsoft Azure, PMP, TOGAF, and/or CISSP certifications preferred.

Benefits