Director of Coordination - 2138

A high-volume, New York–licensed home care agency is seeking a senior-level Director of Coordination to oversee all care coordination operations. This role ensures uninterrupted patient coverage, efficient caregiver utilization, regulatory compliance, and consistent team performance across the organization.

Responsibilities Include:

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  Oversee all care coordination operations across the agency

  
  


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  Manage Care Coordinators and Supervisors, enforcing accountability and performance standards

  
  


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  Ensure full staffing of authorized cases and rapid response to callouts and emergencies

  
  


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  Oversee live-in, split cases, overtime usage, and scheduling adjustments

  
  


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  Collaborate closely with HR, Payroll, Recruitment, Nursing, Intake, Authorizations, and Retention

  
  


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  Resolve escalations related to staffing, caregivers, and patient coverage

  
  


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  Ensure accurate and timely documentation of coordination activities

  
  


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  Track and report key performance metrics including unstaffed hours, overtime, response times, and complaints

  
  

Ideal Qualifications:

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  Senior operational leadership experience in home care or healthcare coordination

  
  


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  Strong knowledge of NY home care regulations and labor laws

  
  


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  Proven experience managing large, high-volume teams

  
  


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  Highly organized with strong decision-making skills

  
  


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  Ability to lead under pressure and resolve complex staffing challenges