Director of First Impressions (Customer Service Expert)

Germain Motor Company 

Director of First Impressions (Customer Service Expert)

Columbus, OH

• Full-Time with availability Monday through Saturday/various shifts


• Previous Customer Service Experience 


• Pay based on experience


• Toyota Dealership

As the Director of First Impressions, you will be the welcoming face of our dealership. Your role is to create a positive and lasting impact on every visitor, ensuring exceptional customer service from the moment they arrive. You will play a key part in shaping the customer experience and supporting our team by managing front desk operations and fostering a warm, professional environment.  

Responsibilities:

• Greet and welcome all customers and visitors promptly and courteously.


• Manage front desk operations including answering phones, scheduling appointments, and directing inquiries.


• Provide exceptional customer service and resolve any initial concerns or questions.


• Collaborate with sales, service, and management teams to ensure smooth customer flow.


• Maintain a clean, organized, and inviting reception area.


• Assist with administrative duties as needed to support team efficiency.

Qualifications:

• Proven experience in customer service or receptionist roles, preferably in automotive or retail environments.


• Excellent communication and interpersonal skills.


• Strong organizational skills and attention to detail.


• Ability to remain calm and professional in a fast-paced environment.


• Proficient in Microsoft Office and basic computer applications.


• A positive attitude and a passion for providing outstanding customer experiences.

Germain Offers:

• Medical, Dental, and Vision Insurance


• 401(k) Savings Plan


• Paid Vacation


• Paid Company Holidays


• Company Outings and Activities


• Ongoing Professional Development


• Employee Discounts


• Family-Friendly and Inclusive Culture


• Career Growth and Internal Promotions


• Custom and Competitive Wage Plans


• CLOSED on Sundays to create a schedule that allows you a job and a life

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time. 

For immediate consideration, visit us at GermainCareers.com. 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

LP