Director of Housekeeping

Job Details

Description

• Ensuring the highest levels of cleanliness, sanitation, safety, and conduct are maintained throughout the resort at all times.


• Recruiting, training, coaching, onboarding, and counseling housekeeping team members, following company, state, and federal regulations.


• Managing finances of housekeeping operations, including budget and inventory controls, etc in relation to the budget.


• Expected to plan, organize, and monitor all aspects of the Department while working closely and supporting the Director of Housekeeping.


• Performing reviews of the department, purchasing, reordering, and maintaining supplies/inventory


• Evaluates and reports maintenance issues relating to the condition of furniture, fixtures, and equipment.


• Service metrics responsibility related to areas of control (i.e. – guest service scores and TripAdvisor)


• Delegate duties and projects with consistent follow-up.


• Maintain clean and organized work area.


• Promptly resolves any guest complaints or issues, records, stores, and disposes of all lost and found articles (items left in guestrooms).


• Reports any unsafe work conditions to the Resort Manager or General Manager.


• Knowledge of OSHA and safety standards within the housekeeping department.


• Other duties as assigned by DOH, Resort Manager or GM.