Director of H.U.B.s

Basic Function

The HUB Director leads all HUB sites and the staff who operate them, including HUB Managers, HUB Assistants, Community Resource Specialists, and Student Van Drivers. This is a full time, in person position. The HUB Director is accountable for converting HUB physical presence into course completions and graduations. That means growing the number of students inside each site’s service radius who attend regularly, ensuring those regular attenders are enrolled and funded, and moving them into the final stretch toward a diploma. The HUB Director also owns continuous improvement of return on investment at each site, testing new approaches to attendance, engagement, and completion, keeping what produces results, and discontinuing what does not.

The Key Performance Indicators (KPI) for the HUB Director include but are not limited to: improving traffic to the HUB sites, student attendance, course completions, and resource management. Success in this position is defined by growth in site traffic and attendance, an increase in course completions among students served at the HUB, and effective management of the staff, materials, partnerships, and budget assigned to each site. Specific targets for each measure are established annually with the Executive Director.

Responsibilities

1. Site Leadership and Supervision: Lead and supervise HUB Managers, HUB Assistants, Community Resource Specialists, and Student Van Drivers across all assigned sites. Hire, train, schedule, coach, and evaluate staff. Hold consistent practice and a consistent student experience across every location.

2. Regular Attendance Growth: Grow the number of students within a five mile radius of each site who attend the HUB regularly. Direct outreach, community events, and re-engagement of inactive students. Work with enrollment, marketing, and business development to fill each site from its surrounding neighborhood.

3. Funded Enrollment: Ensure regular attenders are enrolled and funded. Partner with enrollment, records, and compliance staff to confirm documentation is complete and accurate, and monitor the gap between regular attenders and funded regulars at each site.

4. Graduation Pipeline: Identify HUB regulars who are three credits or less from graduation and help drive them across the line. Coordinate with the Mentoring and Instruction department, teachers, and advisors to remove academic barriers, and personally track this cohort at every site.

5. Student Support Coordination: Oversee the tiered support system delivered through Community Resource Specialists, including crisis response, basic needs, and community referrals, and hold the established response and documentation standards. Oversee food bank coordination and student transportation routes so that logistics never become the reason a student stops attending.

6. Data and Reporting: Build and maintain site level reporting on the key measures and on leading indicators such as unique monthly attendance, course pace, and re-engagement contacts. Report results to the Executive Director on a set cadence and use the data to reallocate staff time and resources.

7. Innovation and Continuous Improvement: Run structured improvement cycles at the site level. Define the problem, state the measure and the target before the test begins, pilot at a single site,

set a review date, then scale what works and stop what does not. Calculate return on investment for each site using cost per funded regular attender and cost per graduate, and bring recommendations on staffing, hours, programming, and site viability to the Executive Director.

8. Community Partnerships: Establish and maintain partnerships with community organizations, food banks, workforce and service providers, and local agencies that expand what the HUB offers students at little or no added cost.

9. Facilities and Safety: Maintain safe, clean, and welcoming sites. Oversee site conditions, supervision coverage during operating hours, vehicle safety and compliance, and adherence to organizational policy at every location.

10. Perform other related duties as assigned.

Skills

Operational Leadership

Staff Supervision

Data Analysis

Project Management

Community Relations

Budget Awareness

Strong Communication

Technologically Savvy

Organized

Detail Oriented

Time Management

Prioritization

Customer Service

Integrity

Professionalism

Telephone Etiquette

Process Oriented

Collaboration

Education/Training

Degree: Bachelor’s degree in education, business, social services, or a related field is required, or an equivalent combination of education and relevant experience sufficient to successfully perform the essential duties of the job. A valid Arizona driver’s license and an acceptable driving record are required. You are required to obtain a Level 1 Fingerprint Clearance Card.

Experience

At least 5 years of experience in education, youth services, or community program operations, including at least 3 years directly supervising staff. Experience managing to enrollment, attendance, or completion targets is required. Experience in resource development is preferred, including securing in-kind donations, grants, sponsorships, food bank agreements, and community partner services that supply a resource center at little or no cost. Experience with dropout recovery, alternative, or nontraditional student populations is strongly preferred.

List of Physical Requirements

Regular travel between HUB sites during the workday is required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently in an 8-hour shift is required to sit; stand; walk; kneel; crouch; stoop; balance; climb; use repetitive motions; lift up to 25 lbs; reach with hands and arms; use hands to finger; handle or feel and look at a computer or hand-held screen for long periods of time.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform this job. Occasional evening and weekend work may be required as job duties demand. Please see your immediate supervisor with any questions you may have.