Director of Inside Sales

Salary :

$90,000 - 110,000 yearly

Company : Psa Security

Job Type : Full Time

Westminster, Co

Job Description - Director of Inside Sales

Job Summary
Professional Security Alliance (PSA) is seeking a Director of Inside Sales to lead and develop a high performing inside sales team responsible for delivering consistent, accurate, and responsive support to PSA members and partners.

This role owns team execution - not process design. You will drive performance, accountability, and capability across Inside Sales Account Executives and Quote Specialists, ensuring the team operates with speed, precision, and professionalism.

We offer a competitive salary and comprehensive compensation package which includes base plus commission, medical, dental, vision, life insurance, 401K with match and safe-harbor contribution, flex spending, tuition reimbursement, paid parental leave and PTO to qualifying employees. For those working out of our corporate headquarters, we have a business casual working environment.

Salary range $90 - $110K annually plus commission based on overall sales performance, with expectations to drive both revenue growth and operational effectiveness of the inside sales function with OTE between $150-175K, no cap.
The posted salary range represents the expected base salary range for this position. Total compensation will include commission eligibility as defined in the PSA Sales Compensation Plan.Core Accountability
Own the performance of the inside sales team.

Deliver consistent, high-quality output
Build and develop a strong, accountable team
Execute sales processes with discipline
Drive productivity and responsiveness across all regions

Essential Functions
Team Leadership & Development

Lead, coach, and develop Inside Sales Account Executives and Quote Specialists
Establish clear expectations for performance, behavior, and accountability
Drive hiring, onboarding, and continuous development
Conduct regular performance reviews, coaching sessions, and pipeline discussions
Build a culture of ownership, urgency, and professionalism

Execution Excellence

Ensure consistent execution of sales processes and workflows defined by Sales Operations
Hold team accountable to defined service levels including:
- Quote turnaround time
- Order accuracy
- Responsiveness to members and partners
Maintain high standards of output quality and consistency

Sales Performance & Support

Partner with Regional Sales Directors to improve pipeline conversion and overall sales effectiveness
Support strategic account execution through coordinated inside/outside sales efforts
Identify & execute on opportunities within existing workflows to increase sales

Capacity & Workflow Management

Manage team workload and resource allocation to ensure consistent service levels
Monitor team productivity and adjust staffing or responsibilities as needed
Ensure efficient utilization of team resources across all regions

Customer & Partner Experience

Deliver a consistent, high-quality experience across all interactions
Manage escalations and complex opportunities effectively
Reinforce PSA’s value through responsiveness and execution

Feedback Loop to Sales Operations

Provide structured feedback on process effectiveness, system usability, and workflow challenges
Partner with Sales Operations to continuously improve execution and efficiency

Selective Player-Coach Contribution

Provide limited direct support on complex or high-impact opportunities when necessary
Focus on enabling team success rather than individual contribution

Success Metrics

Team productivity (quotes/orders per rep)
Quote turnaround time and accuracy
Responsiveness and service levels
Conversion rates (in partnership with field sales)
Team engagement and retention

Experience Requirements

7–10+ years in inside sales, sales, or commercial roles
3–5+ years leading sales or support teams
Proven ability to build and manage high-performing teams
Strong operational discipline and execution focus
Experience with CRM/ERP systems (NetSuite preferred)
Industry experience (security, AV, distribution) preferred

Leadership Profile

Strong coach and team builder
Holds people accountable without overcomplicating things
Bias toward action and execution
High ownership mindset
Comfortable operating in a fast-paced environment

Critical Working Relationship
Works in close partnership with the Director of Sales Operations:

Inside Sales is accountable for disciplined execution of defined processes and performance standards
Sales Operations owns process design, systems, and performance measurement

Personal Characteristics

High ownership mindset with accountability for results
Strong bias toward execution discipline and continuous improvement through feedback
Ability to lead through data and metrics
Comfortable making decisions in a fast-paced environment
Ability to balance team development with performance expectations

Travel
Travel to select events / meetings several times per year.

Position Type / Expected Hours of Work
Some flexibility is allowed, but employees must generally be available during PSA's core business hours of 8-5PM MT.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information

This job description does not state or imply that these are the only duties to be performed by the employee. Employees may be required to perform other job-related duties as requested by management. Management reserves the right to revise or update this job description at any time.

This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

About PSA Security

PSA is the world’s largest systems integrator consortium made up of the most progressive security and audio-visual systems integrators in North America. Combined, PSA members boasts over 500 branch locations, employ over 13,500 industry professionals and are responsible for over $4.5 billion annually in security, fire, life safety and pro audio-visual installations.

PSA’s mission is to elevate the industries we serve by providing owners and members exceptional education, networking, services and connections with technology partners. PSA brings this mission to life by partnering with industry-leading product and solution providers, delivering unparalleled education and training programs and by offering a variety of distinctive services that can enhance any company’s operations.

The PSA Network elevates the industries we serve by providing members exceptional education, networking, services, and connections with technology partners. Be the rising tide!

Curious to learn more? Our recruiting team is happy to help at [email protected]. Formal applications must be submitted through this posting for consideration.

Original job Director of Inside Sales posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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