Position: Director of Mortgage Operations
Department: Mortgage Operations
Location: Wichita, KS (On-Site)
Job Type: Full-Time (Salary)
Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.
Summary The Director of Mortgage Operations leads the operational functions of the mortgage division, including processing, closing, post-closing, and servicing delivery. This role is responsible for operational efficiency, regulatory compliance, risk management, service delivery, process improvement, and team leadership while supporting mortgage production and customer experience goals Responsibilities and Expectations Key Responsibilities Strategic & Operational Leadership
- Develop and execute operational strategies that support mortgage and organizational objectives
- Oversee processing, closing, post-closing, and servicing delivery.
- Establish performance standards and monitor productivity, cycle times, service levels, quality, and operational efficiency
- Identify opportunities to improve processes, scalability, automation, and technology
- Partner with Mortgage Sales, Mortgage Underwriting, Risk, Compliance, and leadership to align operational priorities
Risk, Compliance & Quality
- Ensure mortgage operations comply with company policies, regulatory requirements, and investor guidelines
- Oversee quality control activities, audits, examinations, and corrective action plans
- Monitor regulatory changes and implement necessary operational and procedural updates
- Maintain appropriate operational policies, procedures, controls, and documentation
Financial & Service Performance
- Manage operational budgets, staffing plans, capacity, and resource allocation
- Monitor key metrics such as cycle times, cost per loan, pull through rates, and service delivery performance
- Identify opportunities to reduce costs and improve efficiency while maintaining quality and compliance
- Ensure consistent and efficient experience for borrowers and business partners
- Partner with sales, underwriting and servicing teams to address escalated operational or customer issues
Team Leadership
- Lead, coach, and develop a high performing mortgage operations team
- Establish clear expectations, performance standards, and accountability
- Support employee development, succession planning, and professional growth
- Foster a culture of collaboration, responsiveness, accuracy, and continuous improvement
Required Skills & Education Requirements
- Bachelor’s degree in business administration, Finance, Accounting, or related field preferred
- Advanced degree or relevant industry certifications a plus
- 10+ years of mortgage operations experience across areas such as processing, underwriting, closing, servicing, or operational leadership
- 5+ years of leadership experience managing mortgage operations teams
- Demonstrated experience improving processes, workflows, technology, and operational performance
- Strong knowledge of mortgage operations, investor requirements, underwriting guidelines, and servicing practices
- Knowledge of applicable mortgage regulations, including TRID, RESPA, HMDA, and ECOA
- Strong leadership, coaching, and team development skills
- Strong analytical, problem solving, and decision-making abilities
- Experience with mortgage LOS, servicing platforms, workflow systems, and operational reporting
- Strong communication, organizational, and project management skills
- Ability to lead effectively in a fast paced, high-volume environment
Who We Are
Equity Bank, a full-service, $7.9 billion community bank, is based in Wichita, Kansas, with over 80 bank offices throughout Kansas, Nebraska, Missouri, Arkansas, and Oklahoma.
At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.
Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.
What’s in it for you?
We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.
Benefits Available:
- Health, Dental & Vision Insurance
- Group Life & Long-Term Disability Insurance
- Flexible Spending & Health Savings Accounts
- Group Cancer Insurance
- 401(K) Retirement Plan w/Company Match
- Generous Vacation & Sick Time
- Employee Stock Purchase Plan (ESPP)
- Pet Insurance
- Retail Banking Benefits
Find your future at Equity Bank!
The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.
Physical Requirements
This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.
Work Environment
This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.
Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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