Director of Operations - Commercial Facility Maintenance & Exterior Services

Consistency across multiple trades, vendors, and customer locations is the primary responsibility of the Director of Operations. Supporting multi-property retail and commercial portfolios, the platform delivers paving, snow removal, landscaping, and sweeping programs that depend on effective vendor oversight, site-level cost control, and reliable national account execution.

The Director will manage P&L performance, vendor network effectiveness, and service delivery across the portfolio. The position requires a systems-oriented operator who can establish clear processes, enforce accountability among vendors and field teams, and improve margins through disciplined planning, performance measurement, and consistent execution.

KEY LEADERSHIP MANDATES

• Operational P&L Ownership: Own revenue, gross margin, and EBITDA across all service lines with direct accountability for site-level cost performance and portfolio profitability.

• Vendor Governance: Build and manage a multi-trade vendor network with clear performance standards, accountability systems, and compliance requirements that protect service quality and margin.

• National Account Delivery: Ensure consistent, on-standard service delivery across multi-property national and regional retail and commercial portfolios — meeting SLAs and client KPIs at every site.

• Site-Level Margin Control: Institutionalize job-cost tracking, vendor billing audit, and service efficiency standards that protect margin at the property level.

• Multi-Trade Coordination: Orchestrate paving, snow, landscaping, and sweeping service delivery across simultaneous, geographically dispersed properties with precision scheduling and resource allocation.

• Client Retention: Drive client satisfaction and contract retention through proactive communication, issue escalation discipline, and performance reporting that demonstrates value.

• Overhead Scalability: Build operational systems and processes that scale the portfolio without proportional overhead increases — protecting EBITDA as the account base grows.

• Field & Vendor Team Development: Recruit, develop, and hold accountable regional field managers and vendor partners capable of delivering at national account standards.

IDEAL EXECUTIVE PROFILE
The successful candidate is an experienced multi-trade operations leader with a track record of managing exterior facility maintenance programs for national or regional commercial and retail portfolios. You have owned operational P&Ls, built vendor governance systems, managed multi-trade service delivery, and driven margin performance through process discipline. You build systems that scale — and you hold vendors and field teams accountable to performance standards.

WHAT MAKES THIS OPPORTUNITY DISTINCT
This role offers operational command of an established multi-trade exterior facility maintenance platform with a strong national account base and growing service footprint. You will have the authority to build the vendor governance model, develop the field operations team, and drive EBITDA performance across a high-volume, multi-property portfolio. It is a high-leverage seat for an operations leader ready to own delivery at scale.