Director of Residential Operations

Department: Residential

Reports to: Chief Executive Officer

FLSA Status: Full-time exempt

Our mission is to improve the lives of those struggling with mental health and substance use by providing timely access to compassionate and effective behavioral healthcare. 

As an organization, we value Authenticity, Integrity, Compassion and Connection; therefore, in all our interactions we will walk a courageous path where our values, ideals and actions align to create and maintain authentic connections with others. 

POSITION OVERVIEW 

The Director of Residential Operations provides executive-level administrative, operational, and program development leadership for the adolescent residential treatment program. This position is responsible for daily and strategic program operations, census and referral development, staffing systems, budget accountability, compliance systems, performance metrics, operational outcomes, and program growth. The Director of Residential Operations administratively supervises assigned residential staff and partners closely with the Residential Clinical Director, who provides clinical supervision and clinical quality leadership, and the Medical Director, who provides medical oversight for medication-related protocols and medical workflow expectations. 

ESSENTIAL POSITION RESPONSIBILITIES 

Administrative and Operational Leadership 

• Provide administrative supervision for the Residential Program Manager, Residential Behavioral Health Clinicians/Counselors, Admissions Coordinator, Kitchen Manager, and other assigned residential administrative or operational staff.
•  Oversee residential operations, staffing systems, scheduling accountability, productivity expectations, PTO/attendance processes, performance management, and policy compliance.
• Ensure clear and effective operational processes between admissions, treatment, medical coordination, medication workflows, residential staff, food services and the Medical Director.
•  Lead project management and implementation of key residential initiatives, ensuring follow-through, clear ownership, deadlines, and sustainable systems.
• Develop, implement, and monitor residential program goals, strategic objectives, key performance indicators, census targets, referral conversion metrics, and operational improvement plans.
• Maintain accountability for residential budget performance, staffing analysis, overtime management, resource use, purchasing practices, and fiscal stewardship.
• Ensure operational compliance systems are organized, current, and prepared for licensing, audit, contract, and payer requirements in partnership with Quality/Compliance leadership.

Program Development and Community Relationships 

• Develop and maintain referral relationships with hospitals, counties, juvenile justice partners, CCOs, schools, providers, funders, and community partners.
• Oversee admissions workflow, waitlist management, census management, referral source communication, and access-to-care improvements.
• Identify opportunities for program development, new services, improved utilization, and strengthened residential service delivery.
•  Partner with the Residential Clinical Director to ensure operational decisions support treatment quality and clinical best practice.
• Collaborate with Finance, HR, Quality/Compliance, Community Relations, Billing, Medical Director, and other departments to support program sustainability. 

What we offer:

• Health insurance – employer pays 100% of base plan      premium
• Dental insurance
• Vision insurance
• 401(k) with employer match
• Flexible spending account
• Life insurance
• 10 paid holidays including your birthday
• Paid vacation (PTO accrual)
• Sick leave accrual
• Paid wellness days
• Compensation $95,000-$115,00 per year, depending on experience

 QUALIFICATIONS, SKILLS AND KNOWLEDGE 

Minimum Required 

•  Master’s degree in healthcare administration, nonprofit management, public administration, behavioral health administration, business administration, or related field.
•  Minimum of five years of progressively responsible leadership experience in healthcare, behavioral health, social services, residential treatment, nonprofit administration, or a closely related field.
•  Demonstrated experience with program development, project management, operations, budgets, staff supervision, performance management, and process improvement.
• Ability to manage competing priorities, develop sustainable systems, and move complex projects from planning to implementation.
• Knowledge of healthcare operations, behavioral health systems, payer requirements, compliance expectations, and service delivery metrics.

Preferred 

• Experience with adolescent residential treatment, CCO relationships, OHA/OAR requirements, or Medicaid-funded healthcare/behavioral health programs.
• Behavioral Health or Healthcare Licensure/Certification

PHYSICAL JOB DESCRIPTION
Typical Working Conditions Residential treatment and office setting; prolonged periods of sitting and computer work; ability to access and navigate residential facilities; occasional lifting up to 25 pounds unless otherwise required by the role. 

Equipment Used Telephone system, computer, electronic health record, copier/printer/binding equipment, agency vehicle as applicable, medication-related tracking tools and supplies as applicable, and other standard office or program equipment. 

Essential Physical Tasks Employee must be able to perform the essential functions of the position satisfactorily, with or without reasonable accommodation. Specific physical demands may vary based on program needs and assigned duties.

EEO/AAP Statement: Rimrock Trails provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

ADA Statement: Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. 

Disclaimer: Rimrock Trails retains the right to change or assign other duties to this position based on business needs, program requirements, and applicable law.