Director of Safety, Security & Risk Management

The Director of Safety, Security & Risk Management serves as the strategic leader of the hotel’s safety and security function, providing executive-level oversight to ensure a secure and well-protected environment for guests, associates, and assets. This role is responsible for developing long-term safety and security strategies, ensuring compliance with all regulatory requirements.

The Director will oversee the Security department operations, emphasizing proactive risk management, emergency preparedness, and fostering a culture of safety and vigilance throughout the property.

• Coordinate the activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Terranea Resorts policies and safety standards.
• Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner.
• Direct and maintain continuous physical property rounds by Security personnel.
• Resolve, document, and track all security related issues or problems.
• Respond to all general liability insurance claims.
• Co-Chair property Safety Committee and coordinate all monthly safety meetings.
• Coordinate the timely preparation of all Security logs, shift reports, and other permanent records.
• Review all reports regularly for completeness and accuracy.
• Compile monthly reports and forward to corporate office.
• Inform General Manager of all matters concerning safety and security.
• Produce weekly schedules.
• Work with hotel department managers to coordinate hotel safety program.
• Maintain adherence to Bloodborne Pathogen Exposure Control program. Train personnel regarding policies and procedures. Have appropriate equipment located at hotel.
• Set and maintain standards for all investigations.
• Conduct detailed investigations into work-related injuries.
• Responsible for the search, storage and return of all lost and found items.
• Maintain and update master files of all MSDS information for all hotel departments. Ensure that all departments have correct information accessible to staff.
• Conduct an annual inventory of all chemicals used by all departments in the hotel.
• Instruct and supervise new Security personnel during their first few months of employment.
• Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy.
• Whenever feasible, rotate job assignments to expand each Security Officer's experience and understanding of various safety functions.
• Coordinate with HR to conduct First Aid, CPR, fire extinguisher, and safety orientation training for hotel employees.
• Oversee TIPS and first-aid training of all Security officers.
• Oversee scheduling of all Security personnel.
• Develop cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of information.
• Network with other local hotel Security Directors to discuss security related issues.
• Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production.
• Develop and maintain all alarm systems, including cashiers hold-up button, accountant's safe, and fire alarms.
• Maintain CCTV security system, radio, and paging equipment.
• Develop and manage secure, confidential record system that will allow immediate retrieval of incident reports, criminal trespass notices, photographs, and similar information.
• Maintain comparison statistics:
  • Room losses.
  • Total number of incidents.
  • Number of employee accidents and resultant cost in terms of money and lost work.
  • Number of guest accidents.
• Provide an up-to-date list of persons authorized to issue package passes (along with confidential copies of their signatures).
• Review/maintain accurate daily payroll records/reports, maintaining conformity to established budgetary guidelines.
• Develops and implements comprehensive risk management strategies to identify, assess, and mitigate potential threats to guests, associates, and property assets.
• Oversees the evaluation of security vulnerabilities and incident trends, ensuring proactive measures and corrective actions are in place to reduce exposure to risk.
• Leads risk assessment initiatives and collaborates with hotel leadership to integrate safety and security considerations into business operations, crisis planning, and decision-making.
• Able to make decisions on imperfect information, agile in multi-tasking, bias toward action, decisive.
• Ability in multitasking.
• Ability to make decisions on imperfect information.
• Lead and mentor the Security leadership team, including the Security Director and Security Manager.
• Other duties as assigned.

Additional Duties & Responsibilities:

• Maintain the company image and vision statement.
• Make optimal use of financial resources.
• Participate in ongoing training and encourage the personal development of all associates
• Continuous evaluation and improvement of the operations.
• To be an integral part of the development of future company projects
• To provide an exceptional guest experience

• Hospitality experience in a complex resort strongly preferred.
• Excellent oral and written communications skills required.

Experience, Education, & Licensure:

• College Degree (Preferred)
• A minimum of 10 years of progressive security experience, with at least 5 years in a senior leadership capacity within a hotel or hospitality environment.

Compensation:

Base Pay Start Rate: $115,000 - $155,000/Yr.

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!