Director, Operational Project Management Office

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position provides leadership and direction to the Operational Project Management Office (OPMO) with a focus on leveraging project management processes and professionals strategically to drive high-priority system initiatives. This incumbent serves as a catalyst within system and department leadership in moving the organization forward to support financial, quality and patient-centered goals. This position is responsible for continuous improvement related to OPMO practices based on emerging trends in the project management and health care industries, organizational needs, and long term strategic vision of the organization. The incumbent also provides input to strategic decisions impacting the implementation of key projects, programs, and portfolios and presents organizational review reports to executives, School of Medicine chairs, and management for use in the business objectives and goals of the department as directed. This position has no responsibility for providing care to patients at this time.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Essential Functions

• Performs to required standards for job specific responsibilities and technical competencies.

• Hiring, training, developing, and communicating with staff.

• Responsible for developing, monitoring and achieving budget goals.
• Manages labor and non-labor expenses to budget or flex budget.
• Manages revenue to budget to maximize potential revenue.

• Responsible for patient satisfaction scores within assigned area(s).
• Responsible for upholding PROMISE standards of direct reports and team members.

• Responsible to achieve quality goals for assigned area(s).
• Manages and promotes continuous process improvements in assigned area(s)

• Responsible to provide staff feedback on performance, including on-time appraisals and coaching.
• Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.

• Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.
• Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

Knowledge / Skills / Abilities

• Ability to perform the essential functions of the position, as outlined above.

• Demonstrated leadership, human relations, and effective communication skills.

• Knowledge of hospital business operations and demonstrated strategic and operational planning skills.

• Knowledge of project management best practices.

• Knowledge of budgeting practices, reporting analysis, and forecasting.

• Knowledge of information technology, Epic, Business Objects, scheduler, and other efficiency tools.

Required

• Bachelor's degree in Business Administration, Health Care Administration, a clinical field, related area, or the equivalency.
• Six years of progressively more responsible management experience.

Preferred

• Master's degree in Business Administration, Health Care Administration or a related area.
• Experience leading teams of project managers in a health care setting. Operational experience in a health care facility.
• PMP Certification.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may require lifting, carrying, pushing, pulling, or otherwise moving objects and may move equipment or supplies.