Director, Operations

ABOUT THE ROLE

The Director of Supply Chain Strategy & Excellence is a high-impact leadership role responsible for architecting and executing a comprehensive end-to-end supply chain strategy. This position focuses on driving operational excellence, long-term scalability, and rigorous cost management across the enterprise. The successful candidate will use strong analytics to craft a strategic vision, identify opportunities to deploy advanced AI-driven technologies to automate decision-making and improve predictive accuracy, and optimize the global network to enhance service levels and deliver significant bottom-line value.

YOUR DAILY IMPACT AT PELOTON

• Develop and implement a multi-year supply chain roadmap aligned with corporate growth and fiscal objectives


• Network Design: Lead the design and optimization of the global distribution and logistics network to ensure maximum efficiency and customer satisfaction


• Serve as a key advisor to executive leadership on supply chain trends, risks, and investment opportunities


• Drive cross-functional alignment between Finance, Operations, Sales, and Marketing to ensure integrated business planning


• Targeted Savings: Establish and manage robust cost-reduction programs targeting delivery, service & repair, refurbishment, and transportation


• Cost of Quality (CoQ): Drive "Quality-by-Design" initiatives, incorporating member and engineering feedback to optimize product reliability and reduce total CoQ


• Oversee the supply chain budget, ensuring financial targets are met through rigorous expense management and productivity gains


• Implement total landed cost models to drive data-driven decision-making in sourcing and logistics


• AI Deployment: Lead the implementation of AI-driven technologies to automate decision-making and improve predictive accuracy across the supply chain


• Member First Analytics: Use data to develop feedback loops to drive continuous improvement of the member experience


• Develop and monitor KPIs focused on cost-to-serve, perfect order fulfillment, and working capital efficiency


• Champion a culture of continuous improvement utilizing Lean or Six Sigma methodologies to eliminate waste


• Build, lead, and mentor a high-performing team, focusing on increasing internal talent density


• Promote a data-driven mindset and technical proficiency across the department


• Define organizational structures and roles that support evolving business needs and scalability


• Foster a culture of high performance with a focus on retention of top talent

YOU BRING TO PELOTON

• Bachelor’s Degree: Required in Supply Chain Management, Operations, Engineering, Finance, or a related field


• Master’s Degree/MBA: Highly preferred


• 8+ years of progressive leadership experience in supply chain, logistics, or operations, with a proven track record of delivering cost-savings and strategic transformations


• APICS (CSCP/CPIM) or Lean Six Sigma Black Belt certification is a significant plus


• Exceptional ability to interpret complex data sets and translate them into actionable strategic insights


• Ability to see the big picture while maintaining attention to detail in execution


• Strong executive presence with the ability to influence stakeholders at all levels of the organization


• Advanced knowledge of business intelligence and supply chain tools including: ERP systems (e.g., SAP, Oracle), TMS, WMS, Looker, etc. 


• Demonstrated success in leading large-scale organizational change initiatives


• Success Metrics
  
  
  
  • Total Landed Cost Reduction - Target Goal: Annual target of 5-8% reduction across primary categories
  
  
  • Inventory Turnover - Target Goal: Improvement of 10% year-over-year
  
  
  • On-Time-In-Full (OTIF) - Target Goal: Achieve and maintain >98%
  
  
  • Forecast Accuracy - Target Goal: Improvement of 20% through integrated planning
  
  
  
  

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