Director, Ops Services

Director, Ops Services
Reports to: VP, Ops Services

About the Role

Sweetgreen is building the future of fast-casual dining — and our people are the most important ingredient. The Director, Ops Services will guide New Restaurant Openings, Training Rollouts, Learning & Development, and oversee our Infinite Kitchen experience. This role operates in a fast-paced environment and requires considerable training and operations experience.

What You'll Do

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  Guide cross-functional and operations readiness for New Restaurant Openings and Remodels to ensure great guest and team member experiences; enable use of new technology and processes to drive stronger openings and team member engagement

  
  


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  Plan and lead training cascade for new restaurant initiatives

  
  


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  Ensure service standards and operational enhancements are successfully trained and executed in our restaurants

  
  


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  Gather feedback from restaurant teams, field leaders, guests, and support center to enhance training and execution

  
  


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  Partner with the People Team to evaluate and optimize training programs, materials, facilitation guides, and communication strategies

  
  


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  Plan Infinite Kitchen technology roadmap and enable operational and financial excellence at Infinite Kitchen locations by supporting day-to-day Infinite Kitchen operations

  
  

What You'll Bring

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  Bachelor's in Business, Hospitality, Operations, Culinary Management, or related field.

  
  


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  10+ years of experience in restaurant training and/or operations

  
  


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  Fast-casual or high-growth food & beverage experience is preferred.

  
  


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  Genuine love of hospitality and training - exceptional operator, communicator, teacher, and learner

  
  


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  Proven strength at developing innovative and engaging training programs

  
  


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  Experience managing rollout of complex, cross-functional initiatives by partnering with People, Marketing, Culinary, and Technology teams and translating to field leaders and restaurants

  
  


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  Operates comfortably across field leaders, restaurant teams, cross-functional support teams, and executive leaders

  
  

Nice to Have

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  Experience building a training function for a multi-unit restaurant, hospitality, or retail brand

  
  


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  Leveraging AI to assist in training content creation and rollout

  
  


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  New store openings experience as a trainer

  
  


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  Experience as an instructional designer or leading instructional designers

  
  

What you'll get:

• Highly competitive pay + bonus plan


• Three different medical plans to suit your and your family's needs


• Dental and Vision insurance


• Flexible PTO plan


• 401k program


• Employee HSA and FSA


• Complimentary greens


• An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food


• To live the sweetlife and celebrate your passion + purpose


• A collaborative team of people who live our core values and have your back


• A clear career path with opportunities for development, both personally and professionally


• Free sweetgreen swag

Come join the sweetlife!

About sweetgreen

Sweetgreen is a national restaurant brand dedicated to building healthier communities by connecting people to real food. Since 2007, Sweetgreen has reimagined fast food to be fresh, flavorful, and rooted in relationships with farmers and communities. As we grow, we are committed to developing our people in our restaurants and at our support center, so that everyone can be part of the movement. When you join Sweetgreen, you not only invest in your own future but help create spaces where food, people, and purpose come together