Director, Outpatient Services, Behavioral Health

Job Title: Director of Outpatient - Valley Springs Behavioral Health 
Job Type: Fulltime, Days
Schedule: Typically, 8am-5pm

 Your experience matters 

Valley Springs Behavioral Health Hospital is operated jointly with Lifepoint Behavioral Health and Baystate Health. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Director of Outpatient joining our team, you’re embracing our promise to provide superior patient care that exceeds industry standards as well as patient expectations. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

 More about our team 

Valley Springs Behavioral Health Hospital offers compassionate, high-quality inpatient and outpatient mental health and co-occurring treatment for teens, adults, and seniors. We provide a full-range of evidence-based medical and clinical services in a state-of-the-art, 150-bed hospital operated jointly with Lifepoint Behavioral Health and Baystate Health, in Holyoke, MA. Programs include inpatient mental health and co-occurring treatment, Partial Hospitalization Programs (PHP), and Intensive Outpatient Programs (IOP).

How You’ll Contribute

•    Ensures consistent implementation and delivery of all approved clinical programs and therapeutic services.
•    Provides supervision, feedback, training, and performance evaluation for therapists, including coaching or corrective action when necessary.
•    Ensures all therapeutic interventions—individual, group, and family—are delivered and documented in accordance with professional clinical standards.
•    Conducts routine audits of patient charts to verify compliance with regulatory and organizational requirements.
•    Actively participates in accreditation and regulatory survey activities.
•    Ensures timely completion of all required reports, including weekly updates, performance improvement audits, financial reviews, and quarterly summaries.
•    Participates consistently in treatment team meetings to support interdisciplinary communication and coordinated care.
•    Collaborates with nursing staff to ensure timely medical evaluations for all patients.
•    Ensures therapists clearly communicate therapeutic goals, treatment plans, and roles to patients and families.
•    Participates in complaint resolution processes and supports timely, effective service recovery.
•    Oversees completion of required patient surveys and assessments in accordance with organizational policy.
•    Collaborates with the Outpatient Coordinator to address and resolve daily transportation needs or concerns.
•    Identifies and cultivates new referral sources while maintaining strong relationships with existing partners.
•    Works collaboratively with internal departments to support patient engagement, access, and continuity of high‑quality care across the continuum.
•    Partners with People Services, Quality, Business Office, HIM, and Utilization Review to support recruitment, retention, regulatory compliance, performance improvement, and resolution of authorization or denial issues.
•    Always exhibit the company’s core values of champion patient care, do the right thing, embrace individuality, act with kindness, and making a difference together. 
•    Other duties as assigned.

Why join us:

 We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers

· Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.

· Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.

· Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.

· Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).

· Professional Development: Ongoing learning and career advancement opportunities

What we are looking for:

•    master’s degree in social work, counseling, or related field from an accredited school required.
•    Independent Counseling or Social Work license required per state regulations. 
•    Three years of clinical experience in an inpatient or outpatient behavioral health care setting required. 
•    Three years of experience working with patient populations served at the facility required.
•    CPR certification is required within 30 days of employment and prior to any patient contact.
•    De-escalation certification is required within 30 days of employment and prior to completion of orientation.

Salary Range: $111,300 - $150,238

EEOC Statement:

 Lifepoint Behavioral Health is an Equal Opportunity Employer. Lifepoint Behavioral Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.