Director, Resident Receivables and Recovery

Location

Business

Our Growth, Your Opportunity

At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do.

As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.

Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.

Job Description

Position Summary

The Director, Resident Receivables and Recovery is responsible for overseeing the company’s accounts receivables, collections, evictions, resident ledger management, and ledger closeout functions across the organization’s portfolio. This position provides strategic leadership, operational oversight, and process standardization for resident receivables and recovery operations while ensuring compliance with company policies, legal requirements, and financial controls.

The role is responsible for driving operational efficiency, improving delinquency and recovery performance, enhancing resident account accuracy, and developing scalable processes and reporting frameworks across all resident receivable and recovery functions.

The role requires strong leadership, analytical capability, process improvement experience, and the ability to manage multiple high-volume operational functions in a fast-paced, deadline-driven environment.  

Essential Job Functions

Functional Responsibilities

• Provide leadership and oversight for Accounts Receivable, Collections, Evictions, and Ledger Closeout teams
• Establish scalable operational processes and reporting structures to support organizational growth and portfolio expansion
• Oversee vendor relationships related to collections agencies, rent guaranty providers, payment processors, and legal partners
• Support implementation and optimization of systems, reporting tools, and workflow automation initiatives
• Ensure operational consistency and service-level expectations are maintained across all resident receivable and recovery operations
• Partner with Legal, Compliance, Operations, and Accounting teams to ensure resident financial processes align with company policies, regulatory requirements, and business objectives

2. Operational / Departmental Support

• Oversee the daily functions of the Collections Department, including account review, billing issue resolution, delinquency management, and resident communication

• Manage overall process  of operations, including notice posting, attorney coordination, resident ledger review, and market guidance prior to court proceedings
• Develop and implement follow-up systems to minimize rollover between delinquency aging buckets
• Partner with third-party collection agencies, rent guaranty providers, and technology vendors to maximize recovery efforts and operational efficiency

3. Compliance & Risk Management

• Ensure compliance with applicable federal, state, and local laws, including Fair Housing requirements and resident financial handling standards
• Maintain strong internal controls, audit readiness, and accurate documentation across all functional areas
• Identify, escalate, and mitigate operational, financial, and compliance risks impacting resident receivable and recovery operations
• Oversee legal account handling processes, attorney coordination, claims administration, and dispute resolution activities
• Ensure resident receivable and recovery activities are handled professionally, consistently, and in alignment with company policies and regulatory requirements

4. Financial / Performance Accountability

• Monitor and manage aged receivables, delinquency trends, credit loss metrics, recovery performance, and resident refund activity across the portfolio
• Drive operational improvements that enhance cash collections, reduce aged balances, and improve financial accuracy
• Establish and monitor KPIs related to resident account processing, payment posting, ledger closeouts, collections, and eviction timelines
• Support accurate financial reporting through effective oversight of resident receivables and recovery transactions
• Evaluate operational performance metrics and reporting trends to improve efficiency, scalability, and financial outcomes

5. Leadership / Collaboration

• Build, lead, develop, and mentor high-performing resident receivable and recovery teams
• Establish performance expectations, accountability standards, and development plans across all direct and indirect reports
• Foster a collaborative, service-oriented culture focused on operational excellence, accountability, and continuous improvement
• Partner cross-functionally with Accounting, Operations, Legal, Field Operations, Customer Service and Construction teams
• Lead change management, process improvement, and operational transformation initiatives

6. Additional Responsibilities

• Prepare operational analyses, KPI reporting, presentations, and recommendations for executive leadership review
• Support strategic initiatives related to resident receivable and recovery operations, process optimization, and portfolio growth
• Maintain professional interactions with residents, attorneys, vendors, and internal stakeholders
• Perform other duties as assigned to support business objectives

Performance Expectations & Key Metrics:

Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:

• Maintain a 90+ day collection rate of 98% or greater across all funds
• Achieve a 50% month-end eviction cure rate
• Maintain an average eviction cure timeline of less than 55 days
• Ensure 95% of resident refunds, claims, and ledger closeouts are completed within 30 days
• Execute collection outreach campaigns to 100% of delinquent residents each month
• Ensure 100% of manual payment checks and ACH transactions are applied within 2 business days of receipt
• Complete 3PPM fund ledger reconciliations within 30 days of month-end close
• Compliance adherence and audit readiness
• Operational efficiency improvements and workflow standardization
• Team productivity, KPI achievement, and employee development outcomes

Required Qualifications

Education

• Bachelor’s degree in Accounting, Finance, Business Administration, Property Management, or related field required

Experience

• 8+ years of progressive experience in accounts receivable, collections, resident accounting, financial operations, or property management environments
• 5+ years of leadership experience managing multiple operational or accounting functions
• Experience leading high-volume, deadline-driven operational teams

Skills & Competencies

• Strong leadership, coaching, and team development skills
• Excellent written and verbal communication skills
• Strong analytical thinking, problem-solving, and operational management capabilities
• Strong understanding of accounts receivable, collections, resident accounting, and financial operations processes
• Ability to develop scalable operational processes, reporting frameworks, and internal controls
• Ability to influence outcomes through collaboration and cross-functional partnership
• Intermediate proficiency in Microsoft Excel and Microsoft Office Suite
• Working knowledge of telephony systems, preferably Five9
• Ability to manage multiple priorities in a fast-paced, high-volume environment

Why work for Maymont Homes?

Our Mission - "We Positively Impact the Lives in the Communities We Serve." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.

Certified Great Place to Work® - Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.

Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401(k) match, wellness credits that reduce healthcare costs, and up to 160 hours of PTO annually for full-time employees.

Career Growth - With continued expansion planned for Maymont, you'll find meaningful opportunities to grow your skills, advance your career, and make an impact.

Strong Foundation - As part of Brookfield Asset Management, one of the world's largest real estate asset managers, we have the stability, resources, and vision to keep growing.

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. #MYMT