Director, Retail WFM & Business Planning

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

There couldn't be a better time to join Alo's Retail Operations team. As we continue the rapid global expansion, the WFM & Business Planning team sits at the center of our growth, enabling scalable store operations, labor efficiency, and a consistent and elevated customer experience across every region we operate in.

The Director, Retail WFM & Business Planning is an enterprise leader responsible for defining, scaling, and executing Alo’s global WFM & business planning capability. This role owns our bottoms-up sales budgeting, monthly goal setting and reforecasting, labor budgeting and planning, and associated reporting capability.

RESPONSBILITIES

Budgeting & Reporting

• Own our annual budgeting process, building bottoms-up budgets for all stores globally across sales, labor, and other P&L lines.


• Oversee reporting and storytelling around overall store performance, bridging from forecasts to actuals.


• Support cross-functional reporting requests, including development of enterprise-level platform-based reporting.

Business Planning & Forecasting

• Oversee and refine regular reforecasting capabilities used to support business planning, product buys, promotional planning, and monthly goal setting.


• Partner with Technology, Data, and Analytics teams to evolve forecasting models, enhance reporting, and increase automation and self-service insight for field leaders.


• Oversee store bonus program management and execution.


• Support ad hoc analytics and reporting for pilots, initiatives, and executive requests.


• Build and leverage AI tools to automate and refine approach for business forecasting.

Labor Planning & Forecasting

• Manage WFM planning cadence, decision forums, and global governance model. Develop ALO’s annual bottoms-up labor budget, partnering with Operations and Finance to align labor investment with business plans.


• Track and measure labor performance, identify risks and opportunities, and proactively partner with functional teams to drive labor productivity and cost performance.


• Own WFM KPIs including labor rate, labor productivity, forecast accuracy, schedule effectiveness, and compliance and drive continuous improvement through field and cross-functional partnerships.


• Partner with vendors to refine scheduling platform labor forecasting capability.


• Own and execute ongoing store census development, staffing to census reporting, and other people-related store reporting.


• Develop scheduling playbooks, field guidance, and best practices to drive consistent execution of labor standards; lead pilots tied to new labor models, service expansion, and productivity improvement.


• Translate complex WFM data and trends to clear and compelling labor insights for field and executive leadership.

People Leadership & Talent Development

• Lead, coach, and develop team, establishing clear expectations, succession plans, and development pathways to build long-term functional capability.


• Foster a culture of accountability, innovation, data-driven decision-making, and continuous learning within the WFM organization.

QUALIFICATIONS

• 6+ years of progressive retail FP&A, workforce management, labor planning, operations analytics, or related experience within a large, complex, multi-unit retail organization.


• 5+ years of people leadership experience, including leading leaders (managers of managers), with a proven ability to scale high-performing teams.


• Proven success leading enterprise or multi-region workforce strategies supporting thousands of employees across multiple countries.


• Demonstrated experience supporting international retail operations, market expansions, new country launches, or complex integrations.


• Deep expertise in workforce planning, forecasting, scheduling, and labor optimization methodologies.


• Experience implementing or transforming workforce management platforms (e.g., Legion, UKG, Kronos, or similar) through full lifecycle including requirements, design, build, pilot, and global rollout.


• Strong understanding of labor laws, predictive scheduling ordinances, and compliance requirements across multiple geographies.


• Demonstrated ability to manage large labor budgets and influence P&L outcomes at scale.


• Advanced analytical skills with the ability to translate data into executive-level insights and recommendations.


• Exceptional ability to influence, lead change, and partner cross-functionally at the executive level in a fast-paced, growth-oriented environment.


• Willingness to travel domestically and internationally as business needs require.


• Experience with Legion strongly preferred.


• Background in premium, omnichannel, or globally expanding apparel, lifestyle, or specialty retail.

The base salary range for this position is $160,000-$190,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.