Director Sales Operations

Job Overview

What You'll Do

• Lead and develop a global Sales Operations organization, fostering a high-performing and collaborative culture.


• Drive operational excellence across forecasting, pipeline management, territory governance, reporting, CRM, sales planning, and sales productivity.


• Partner with commercial leaders to improve business performance and support strategic growth initiatives.


• Transform complex data into actionable insights and recommendations for executive stakeholders.


• Develop and enhance forecasting models, dashboards, and performance metrics that improve decision-making.


• Identify opportunities to simplify processes, increase automation, and improve organizational effectiveness.


• Lead sales incentive program strategy and execution, ensuring alignment with business priorities.


• Collaborate across functions including Sales, Finance, Supply Chain, IT, Marketing, and Product Management.


• Support business transformation initiatives, including organizational changes, integrations, and capability-building efforts.


• Build organizational capability through coaching, succession planning, and talent development.

What We're Looking For

Leadership & Business Acumen

• Proven experience leading global Sales Operations teams within a complex, matrixed organization.


• Track record of driving business transformation, operational excellence, and process improvement initiatives.


• Strong business acumen with the ability to connect data, strategy, and business performance.


• Experience building teams, developing talent, and fostering an inclusive culture.

Analytics & Technology

• Strong analytical and problem-solving capabilities.


• Experience leveraging CRM, ERP, business intelligence, and analytics platforms to support commercial decision-making.


• Proficiency with tools such as Salesforce, SAP, Power BI, Tableau, Excel, or similar platforms.


• Experience developing executive dashboards, forecasting models, and performance reporting.

Collaboration & Influence

• Exceptional communication and stakeholder management skills.


• Proven ability to influence senior leaders and build alignment across multiple functions.


• Experience leading geographically dispersed teams in a global environment.

Industry & Functional Expertise

• Strong understanding of sales operations, commercial processes, forecasting, pipeline management, and channel ecosystems.


• Experience supporting distribution-based business models and complex sales organizations.


• Exposure to business transformation, M&A integration, or large-scale change initiatives is highly desirable.

Competencies