Director, Supplier Quality, Americas

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Director, Supplier Quality Lead, Americas

Role introduction

At Otis, we are dedicated to delivering safe, reliable, and high-quality products that exceed customer expectations. The Director, Supplier Quality Lead, Americas is responsible for leading supplier quality strategy and execution across North and Latin America. This role oversees the Florence Supplier Quality organization, Third-Party Logistics (3PL) quality activities, and the Latin America Supplier Quality team, leading a regional organization of approximately 15 quality professionals. The position is accountable for supplier performance, quality systems, risk management, continuous improvement, and supplier excellence initiatives that support Otis manufacturing, service, and customer requirements.

This role reports to the Vice President, Quality, Americas and serves as the Americas representative within the Global Supplier Quality organization, helping shape and execute global supplier quality strategy while ensuring alignment with regional business priorities. The position may be based anywhere in the United States, with Florence, South Carolina preferred.

The Director will serve as a strategic partner to Supply Chain Management, Engineering, Manufacturing, Operations, and regional Quality leadership. This individual will establish a forward-looking supplier quality roadmap that supports business growth, product reliability, sourcing transitions, new product introduction, material productivity, and an improved customer experience.

Key Accountabilities:

• Develop and execute the Americas supplier quality strategy aligned with global quality objectives and business priorities.
• Lead and develop a team of 15 Supplier Quality professionals across Florence, 3PL operations, and Latin America.
• Drive supplier quality excellence across a complex regional supply base, ensuring compliance with Otis quality standards, policies, and regulatory requirements.
• Oversee supplier qualification, process certification, PPAP, corrective actions, audits, and supplier excellence activities.
• Partner with Supply Chain, Engineering, Manufacturing, and Service teams to support new product introductions, sourcing changes, material productivity initiatives, and operational performance.
• Ensure robust quality planning and change management processes are in place to maintain product and component quality during supplier, sourcing, and engineering changes.
• Drive improvements in supplier quality, on-time delivery, Cost of Poor Quality (COPQ), factory disruptions, warranty performance, and customer satisfaction.
• Lead resolution of significant supplier quality and delivery issues through structured problem-solving and corrective action processes.
• Establish supplier risk management and business continuity strategies to improve supply chain resilience and mitigate operational risk.
• Act as the regional escalation leader for critical supplier, logistics, and field quality issues.
• Champion continuous improvement, operational excellence, and data-driven decision making across the supplier quality network.
• Drive the training and development of Supplier Quality Engineers, ensuring strong technical competency in supplier quality tools, quality systems, risk management, and continuous improvement methodologies.
• Present supplier quality performance, risks, and strategic initiatives to senior leadership and influence key sourcing and operational decisions.
• Build organizational capability through talent development, succession planning, coaching, and performance management.
• Establish and drive a culture of accountability, collaboration, continuous learning, and operational excellence across the regional quality team.
• Lead organizational transformation efforts, ensuring the team has the skills, tools, and resources necessary to support evolving business priorities, sourcing strategies, and technology advancements.
• Champion employee engagement, inclusion, and talent retention initiatives that support a high-performing and resilient quality organization.

Minimum qualifications:

• Bachelor's degree in Engineering, Manufacturing, Quality, Supply Chain, Operations, or a related technical discipline.
• 10+ years of progressive experience in Supplier Quality, Manufacturing Quality, Engineering, or Supply Chain leadership.
• Demonstrated experience leading multi-site and geographically dispersed teams.
• Deep knowledge of Supplier Quality systems, including PPAP, APQP, PFMEA, Process Certification, Auditing, Root Cause Analysis, and Corrective Action methodologies.
• Strong business acumen with the ability to influence across Quality, Operations, Engineering, Supply Chain, and executive leadership teams.
• Proven ability to lead transformation, supplier development, and strategic quality improvement initiatives in a complex manufacturing environment.

Success Measures:

• Improved supplier quality performance and product reliability
• Reduced COPQ, supplier defects, and factory disruptions
• Improved supplier delivery and responsiveness
• Effective supplier risk mitigation and business continuity readiness
• Reduced customer complaints and warranty claims

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

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