Director, Systems Support and Training

Company : Anduril

Job Description - Director, Systems Support and Training

ABOUT THE TEAM

Production technology (ProdTech) is a organization that enables Anduril’s end to end production processes through technology, drives adoption/adherence, and determines the roadmap of our production enterprise systems.

WHAT YOU'LL DO

Team Development and Resource Planning

Build, lead, and mentor a high-performing team of individuals responsible for the training and adoption of new systems

Foster cross-functional collaboration across engineering teams.

Promote a culture of innovation, accountability, and continuous improvement.

Manage budgets, resources, and staffing.

Process Development & Operational Execution:

Establish and own the end-to-end support model (Tier 1/2/3 escalation paths, triage workflows, and on-call rotations) for mission-critical enterprise systems.

Define and track operational SLAs (First Response Time, Time to Resolution, System Availability) to prevent operational bottlenecks on the production floor.

Build robust feedback loops with core Engineering and Product teams, translating frontline tickets and system bugs into prioritized roadmap features.

Training, Enablement & Change Management:

Architect comprehensive, role-based training programs and certifications for shop-floor operators, manufacturing engineers, and supply chain teams.

Design and execute change management plans for new system rollouts, migrations, and major software releases, minimizing operational disruption.

Implement modern learning tools, digital adoption platforms, and dynamic documentation that keep pace with rapid, continuous software deployment.

Cross-Functional Collaboration:

Partner deeply with Factory Operations, Quality, Central IT, and Software Engineering to align tooling with real-world operational workflows.

Serve as the executive escalation point for production-blocking software issues.

REQUIRED QUALIFICATIONS

5+ years in software, systems, or manufacturing engineering, including 3+ years leading engineering teams, with experience managing managers or a clear readiness to.

Demonstrated ownership of enterprise production systems at scale — MES, ERP, MRP, WMS, PLM, or equivalent — including the integration layer between them.

Strong systems architecture judgment: data modeling, systems of record vs. application layer, integration patterns, and the ability to say what belongs where and why.

Direct experience delivering software into a live manufacturing environment, with accountability for it after go-live.

Track record of operating across functional boundaries — manufacturing, supply chain, and planning — and of being trusted by central IT / platform engineering counterparts.

Able to hold a technical position under pressure from senior stakeholders, and to change it when the argument is better.

PREFERRED QUALIFICATIONS

Experience standing up or scaling an internal engineering function inside a manufacturing or industrial company — hiring, leveling, and building the technical bar from scratch.

Hands-on background with Oracle ERP and modern application/platform stacks built above it.

Experience with platform models: exposing APIs and extension surfaces to internal builders, and the governance that goes with it (certification, support tiers, deprecation).

Applied automation, ML, or agent-based workflow experience in an operational setting, including the identity and auditability questions it raises.

High-rate or high-mix manufacturing, defense production, or regulated environments.

US Salary Range

$191,000 - $253,000 USD

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:

Benefits

At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits.

Protecting Yourself from Recruitment Scams

Anduril is committed to maintaining the integrity of our Talent acquisition process and the security of our candidates. We've observed a rise in sophisticated phishing and fraudulent schemes where individuals impersonate Anduril representatives, luring job seekers with false interviews or job offers. These scammers often attempt to extract payment or sensitive personal information.

To ensure your safety and help you navigate your job search with confidence, please keep the following critical points in mind:

No Financial Requests: Anduril will never solicit payment or demand personal financial details (such as banking information, credit card numbers, or social security numbers) at any stage of our hiring process. Our legitimate recruitment is entirely free for candidates.

Please always verify communications:
- Direct from Anduril: If you receive an email from one of our recruiters, it will only come from an @anduril.com address.
- Via Agency Partner: If contacted by a recruiting agency for an Anduril role, their email will clearly identify their agency. If you suspect any suspicious activity, please verify the agency's authenticity by reaching out to [email protected].

Exercise Caution with Unsolicited Outreach: If you receive any communication that appears suspicious, contains grammatical errors, or makes unusual requests, do not engage. Always confirm the sender's email domain is @anduril.com before providing any personal information or clicking on links.

What to Do If You Suspect Fraud: Should you encounter any questionable or fraudulent outreach claiming to be from Anduril, please report it immediately to [email protected]. Your proactive caution is invaluable in protecting your personal information and upholding the security and trustworthiness of our recruitment efforts.

Data Privacy

To view Anduril's candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.

By submitting your application, you consent to Anduril Industries using a third-party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-party service provider provides risk-intelligence services that may include analysis of sanctions and watchlists, adverse media, public-record information, and other lawful open-source or commercial data sources. This third-party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security.

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