Disaster Case Manager -11-085- SC/Pasadena Tabernacle Corps

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

This position provides direct case management services to the Eaton fire survivors and their families through advocacy, information and referral, crisis intervention services, and recovery services. This position is intended to be funded for one year.

Pay Range: $28-33 per hour

Essential Functions

• Conducts, thorough needs assessment and develops a recovery plan to address identified disaster related un-met needs.


• Providing relevant information and affective referrals for clients as part of a comprehensive and mutually agreed upon recovery plan


• Develops a relationship with client families so as to provide the best advocacy and direction to these families to ensure their reaching self-sufficiency;


• Assists the survivor to determine the best course of action for both short and long term recovery.


• Develops implements and monitors recovery plans with disaster survivors and their families to return at a minimum to pre-disaster level of well-being.


• Provides extensive and intensive case management and follow-up services.


• Provides crisis intervention to individuals and families facing emergencies around food, shelter, medical, re-construction and other needs as presented by client.


• Utilizes knowledge of the resources available at all levels of government (federal, state and local), as well as government and community resources to make appropriate referrals to resolve identified issues.


• Mobilizes resources to achieve desired outcomes in accordance with service plan goals


• Maintain timely input and upkeep of client records


• Conducts home visits as necessary.


• Advocates and interacts with other service providers on behalf of participants;


• Ensures complete case files and presents case files to Case Management Supervisor for review;


• Maintains current and accurate documentation of services provided to clients.


• Identifies and connects disaster survivors to resources on the local, state, and federal level.


• Assists clients in applying for and receiving public and private benefits.


• Network with Long Term Recovery group and the community to provide referrals and resources to participants.


• Acting as a liaison to internal programs, external collaborations, and funding entities


• Represents The Salvation Army and its programs at meetings and events in a respectful and positive manner.


• Attends meetings and events as required by the Corps Officers.


• Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.

Working Conditions

Ability to walk, stand, bend squat climb, kneel and twist on an intermittent or sometimes continuous basis.  Ability to be able to lift up to 50lbs.  Ability to grasp, push, pull objects such as file cabinet drawers and reach overhead.  Ability to operate computer, fax and telephone.

Minimum Qualifications

• Bachelor’s degree or at least three years of relevant case management experience in the social services field.


• Previous disaster experience a plus.


• Preferably we will have the knowledge of social services and local resources with demonstrated ability to provide referral information to meet individual and family needs.


• Must have a valid driver’s license and ability to pass TSA MVR check and in-house driving test

Skills, Knowledge, & Abilities

• Bilingual Spanish/English


• Knowledge of social service delivery systems


• Knowledge of County resources


• Good organizational time-management and communication skills


• Possess the ability to work well independently as well as part of a team.


• Self-motivated and able to work effectively and efficiently with a minimum of supervision


• Ability to work in a fast-paced environment and maintain poise under pressure


• Must be able to communicate effectively both written and orally with other staff, clients, and the greater public


• Must be able to cooperate with The Salvation Army policies and procedures and possess a willingness to follow these as required by The Salvation Army headquarters and administration


• Must be proficient in typing, organizing and filing. 


• Must have a working knowledge of budgeting and general knowledge of business protocols


• Must complete and adhere to Protecting the Mission requirements and guidelines, including the ability to pass a TSA background check


• Demonstrated experience working with email software required; Lotus Notes, helpful


• Working knowledge of integrated database applications and ability to use new software programs with basic training