Discharge Coordinator - Case Management

Shift: Rotate

Hours: 

Job Type: Per Diem

The individual in this position assists the Case Manager and Social Worker with non-professional tasks. The responsibilities will include, but not be limited to the following activities: a) arrange post-discharge services b) fax, make phone calls c) communicate with patients, families and other members of the care team and d) other duties as assigned. Coordinates Medicare notification letters to comply with regulatory standards.

Attends Hospital orientation, workshop led by Director of Case Management or designee that covers the Tenet Case Management Program, focuses on Discharge Planning arrangements and other clerical duties specific to case management. 

Information used to perform job: patient data, healthcare staff documentation related to patient care, available community resources

Software used to perform job: allscripts, Patient Medical Record/HPF, Cerner

Priority 1:  Arrange post discharge services at the direction of the case manager or social worker, to include documentation of activities

Priority 2:  Assist with other clerical duties as assigned, including faxing, phone calls, copying of medical records

Priority 3:  Maintain effective relationships with case management staff, physicians, nurses, other ancillary staff, payors, post-acute vendors, patients and their families

The metrics below provide an indication of the effectiveness of the individual in this role and may be used for evaluative purposes.  The list below is not meant to be exhaustive; other relevant metrics may exist.

• Avoidable days r/t delay in arranging post discharge services
• Disputes related to delays in discharges
• IM letter oversight  compliance per policy

Required:

• One to three years’ experience as a discharge planner.
• Organized with excellent verbal and written communication skills and computer literacy

Preferred:

• Medical terminology knowledge
• Some college education

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit, talk, and hear.  The employee is frequently required to use fine motor skill (typing/data entry), and reach with hands and arms.

The employee is frequently required to stand; walk; and occasionally stoop, kneel, or crawl.  The employee must regularly lift and /or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Individual works in clinical and office environment. 

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