Dispatch Agent

ABOUT LVT

LVT is redefining how businesses operate in the physical world, moving beyond traditional security solutions to deliver AI-driven, actionable intelligence that makes sites smarter, safer, and more secure. Since pioneering our first mobile, solar-powered units, our commitment to scrappy, hands-on innovation has made us an established leader and one of the fastest-growing companies in intelligent site technology. We are building the next generation of solutions—from our physical units in the field to a powerful Agentic AI platform—that allows our customers to gain unprecedented visibility and control over safety, compliance, and operations. This is your chance to join a cutting-edge team that isn't just watching the world change, but actively building the technology that is changing it.

We’re a team that’s focused on growth and innovation, and we’re proud that our crew, products, and leadership are being recognized for it.

• A Top-Tier Growth Company: Named one of the Financial Times’ Fastest Growing Companies 2025 and #10 on the Inc. 5000 Rocky Mountain Regional list for 2025.


• Innovative Leadership: Our CEO, Ryan Porter, was named an EY Entrepreneur of the Year 2025, and our CTO, Steve Lindsey, was inducted into the Silicon Slopes CTO Hall of Fame in 2024.


• Product & Software Excellence: We were named one of The Software Report’s Top 100 Software Companies of 2023 and are a winner of the Security Today Govies Award for 2025.

• Receive and process incoming service requests through a work order queue to assign all pending dispatch work.


• Efficiently dispatch technicians to client locations based on the nature of the request and the availability of resources.


• Research any work order that requires additional follow-up and or find alternative means to complete service requests through independent problem-solving.


• Maintain accurate and up-to-date records of all dispatch activities, including details of requests, resource assignments, follow-up to rejected assignments, and/or investigation of failed timelines.


• Coordinate to ensure proper communication and seamless execution of dispatch assignments.


• Provide exceptional customer service to clients, addressing inquiries and concerns related to dispatch activities in a professional and timely manner.


• Identify and escalate critical incidents or issues to appropriate parties, such as field supervisors, management, or emergency services, as required.

• High school diploma or equivalent; additional education or certification in a related field is a plus.


• Excellent communication and interpersonal skills, with the ability to remain calm and composed in high-stress situations.


• Exceptional organizational skills and attention to detail.


• Ability to multitask and prioritize tasks effectively.


• Strong problem-solving and decision-making abilities.


• Experience working in a fast-paced and customer-focused environment.


• Knowledge of dispatch operations, procedures, and protocols a plus.


• Experience with ServiceNow a plus


• Previous Dispatch experience a plus