Dispatch Lead

Title: Dispatch Lead

Reports to: Transportation Manager

Supervisory Responsibilities: None

Job Type: Full-time

FSLA: Non-Exempt, hourly

Location:  NHT-Denver

Work Schedule: Typically, Monday – Friday, 8 am – 5 pm. Hours may vary depending on workload.

Purpose of Position:

The Dispatch Lead is responsible for overseeing daily dispatch operations and coordinating drivers, routes, and loads to ensure efficient and reliable transportation service.

Essential Skills:

• Performs tasks with precision and attention to detail.
• Follows through on tasks, ensuring completion and success.
• Clearly and effectively conveys information, both verbally and in writing.
• Leads, inspires, and guides others toward common goals. 
• Interacts effectively with others in a professional manner.

Essential Characteristics:

• Adjusts well to new situations and changes.
• Completes tasks with minimal waste of time and resources.
• Handles emotions and stress effectively.
• Reliably and consistently fulfills obligations.
• Takes care to avoid mistakes and risks.

Job Responsibilities:

• Oversee the day-to-day operations of NHT Logistics Dispatch, ensuring efficient and effective coordination of drivers, routes, and loads.
• Set up hauling contracts in accordance with NHT standards.
• Coordinate nest run supply to meet customer needs.
• Coordinate truck and trailer maintenance and repairs with the Shop.
• Build and maintain positive working relationships with drivers, providing support and addressing transportation-related needs or concerns.
• Lead, train, and support dispatchers and support personnel to ensure consistent and effective dispatch operations.
• Coordinate trailer washouts and truck washing using approved methods and procedures.
• Monitor dispatch activities and help identify opportunities to improve communication, efficiency, and service.
• Assist with resolving scheduling, routing, and other day-to-day transportation issues.
• Perform other duties as assigned by the Transportation Manager.

Requirements/Preferred:

• High school diploma or GED; equivalent experience may be considered.
• Knowledge and experience in trucking and dispatch operations.
• Experience with route planning, scheduling, and coordinating drivers.
• Intermediate computer skills, including Microsoft Office, spreadsheets, email, and internet applications.
• Complete support of and willing adherence to NHT’s mission, vision and core values and will hold these standards as his/her own.

Personal Attributes:

The Dispatch Lead will be privileged to information that should not be shared. The incumbent must maintain strict confidentiality in performing the duties of this position. 

The incumbent must also demonstrate the following personal attributes:

• Honesty 
• Trustworthiness
• Respect
• Flexibility
• Cultural awareness and sensitivity across a variety of cultures
• Sound work ethics

Physical Requirements / Environmental Conditions:

The Dispatch Lead may have to spend long hours sitting and/or using office equipment and computers, which can cause muscle strain. This position may have to manage multiple projects at one time and may find the environment to be busy, noisy and will need excellent organizational and time/stress management skills to complete the required tasks.