Dispatcher

Dispatcher – Fire & Ice Heating & Air

For Experienced Trades Dispatchers Who Want to Be Valued, Not Overlooked

If you’ve worked in dispatch for HVAC, plumbing, or electrical, you already know: YOU are the heartbeat of the operation. You keep the schedule tight, the techs productive, and the customers taken care of.

At Fire & Ice, we recognize that. We’re looking for a skilled Dispatcher who thrives in a fast‑paced environment, understands the rhythm of the trades, and wants to be part of a company that actually appreciates the work you do.

If you want stability, support, and a team that respects your expertise, this is the place.

Why Experienced Dispatchers Choose Fire & Ice

• Employer‑paid Medical, Dental & Vision
• Life, AD&D & Long‑Term Disability included
• Optional short‑term disability & gap coverage
• 401(k) with company match (Traditional & Roth)
• Paid holidays & PTO
• Paid parental leave
• Tuition reimbursement
• Ongoing training & development
• A leadership team that gets the trades and supports your success

This is a company where dispatchers are treated like professionals — not order‑takers.

What You’ll Do

You’ll be the central hub that keeps our field running smoothly:

• Receive and document emergency & non‑emergency calls
• Prioritize calls based on urgency, customer needs, and technician skillset
• Monitor field technicians and optimize their schedules for maximum efficiency
• Schedule appointments using right tech / right call guidelines
• Enter accurate customer and call information into our system
• Communicate clearly with techs, customers, and leadership
• Support a fast‑moving service department with professionalism and confidence

Your decisions directly impact productivity, customer satisfaction, and revenue — and we trust you with that responsibility.

What You Bring

• Previous dispatching experience (required)
• Bonus: Experience in HVAC, plumbing, or electrical dispatch
• Bonus: Experience with ServiceTitan
• Strong attention to detail
• A team‑first attitude
• Honesty, integrity, and a commitment to quality
• Ability to stay calm, organized, and efficient in a fast‑paced environment

If you know how to keep techs moving and customers happy, you’ll thrive here.

Requirements

• Valid driver’s license
• Ability to pass assessments, interviews, background checks, and drug screening

Fire & Ice Heating and Air is an Equal Opportunity Employer. We welcome applicants from all backgrounds and experiences.