Dispatcher

Key Responsibilities

• Greet customers in person and over the phone in a professional manner


• Assist customers with parts, service requests, scheduling, and general inquiries


• Prepare work orders, invoices, and service documentation accurately


• Dispatch service technicians, drivers, or mobile units based on customer needs and job priority


• Coordinate communication between customers, technicians, and shop personnel


• Monitor job progress and provide updates to customers as needed


• Support counter sales by identifying customer needs and recommending appropriate products or services


• Handle cash, credit card transactions, and other payment processing as needed


• Maintain organized records of service calls, sales tickets, and dispatch activity


• Help keep the front office and counter area clean, organized, and professional

Qualifications

• Previous customer service, dispatch, counter sales, or administrative experience preferred


• Strong communication and multitasking skills


• Basic computer skills and ability to learn shop management or point of sale systems


• Strong attention to detail and accuracy


• Ability to work well in a fast-paced environment


• Professional attitude and dependable work ethic


• Knowledge of tires, automotive service, or commercial service operations is a plus

Physical Requirements

• Ability to sit, stand, and move throughout the workday


• Ability to occasionally lift up to 25 pounds


• Ability to work in an office and shop environment

What We Offer

• Competitive pay


• Benefits package available


• Paid time off


• 401(k) with company match


• Opportunities for growth and advancement


• Team-oriented work environment

Why Join Southern Tire Mart?

• 
  

  #1 Commercial Tire Dealer in the U.S. since 2008

  
  


• 
  

  #1 Truck Retreader in North America since 2007

  
  


• 
  

  #1 North America Commercial Tire Dealer since 2012

  
  


• 
  

  Family-owned company with a culture of service excellence