Dispatcher

Expected Results and Achievements

• Maximize resources by scheduling truck assets efficiently and effectively
  
  
  
  • Confirm appropriate routes to job sited and assist drivers with directions 
  
  
  
  


• Send tickets to plants for trucks to delivery to jobs, ensure proper invoicing


• Order cement, coordinate with suppliers


• Ensure plant personnel (Drivers and/or Foreman) are aware of order requests or changes such as:
  
  
  
  • Special additives (fiber, color, DCI, etc.)
  
  
  • Special Materials 
  
  
  
  


• Notify Foreman of volume changes for accurate inventory management of gravel, cement, additives, etc.


• Manage employee work schedules including wash outs and Saturday work rotation
  
  
  
  • Coordinate jobs efficiently to control high overtime 
  
  
  
  


• Monitor truck routes to ensure proper service and movement of delivery equipment


• Respond to public calls, follow up on customer complaints and support sales concerns


• Complete required paperwork and reports, maintain relevant systems with data changes


• Other duties as assigned

Key Accountabilities

The primary areas of responsibility include:

• Dispatch


• Customer Relations


• Order Management

Required Knowledge, Skills, and Abilities

• Ability to maintain proper attendance while working irregular hours and frequent overtime, includes Saturday shifts


• Strong mathematical, computer and telephone skills


• Excellent customer service and communication skills (both verbal and written)


• Strong organizational skills


• Ability to multi-task efficiently in a deadline oriented working environment


• Must be fluent in English

Education and Experience

• High School Diploma or GED equivalent preferred


• At least one-year dispatching experience in the concrete industry and/or ready-mix industry

Travel Requirement

• Only as needed 

Rate or Range:  $26

Posted: 7/9/2026