Dispatcher

About us

Buffalo Restoration, Inc. is a small business in Bozeman, MT 59715. We are fun, rewarding and engaging.

Our work environment includes:

• Relaxed atmosphere


• On-the-job training


• Growth opportunities

Are you looking for a great career in an exciting and growing industry? Are you excited for something new and willing to learn? Buffalo Restoration is in search of a Service Dispatcher. We are invested in training our team members and building a career for you. We offer an on-the-job training program and will help you become certified in industry standards. We combine hard work, industry best practices, fun and technology to make it feel like home again for our customers.

We specialize in commercial and residential disaster restoration projects from fire and water damage to mold remediation. We are a growing family-run company for over 30 years local to the Gallatin Valley.

Job Summary:

Dispatch/CSR is set up to take leads and qualify jobs to support the company. By design a Dispatcher’s main function is to support our customers and operations through accurate intake and sharing of information

Specific Responsibilities include:

• Answer phones, complete lead sheets


• Collect payment information as needed,


• Set up and manage job information in multiple platforms; close outs etc.


• Schedule estimators for appointments or prepare to dispatch the initial responder


• Assist supervisors Scheduling & Related Responsibilities


• Set up lock boxes for new jobs


• Maintain TIP (time in process on master schedule)


• Carpet Cleaning, Duct Cleaning, and Dryer Vent Cleaning Scheduling Responsibilities


• Answer phones, schedule and write up work orders for carpet cleaning, duct & dryer vent cleaning


• Accept rug(s) for cleaning and write up tag with required customer information


• Accept payment and assist customer in loading clean rugs if required

Additional Responsibilities:

• Assist walk-in customers, and direct them accordingly


• Generate weekly reports for Marketing, Sales, and Production


• Audit CRM platform for accuracy on a regular basis


• Work with Third Party Vendors to gain leads


• Work with Fleetmatics to keep them updated with our vehicle fleet


• Assist in ensuring TPA Program work standards are met and maintained


• Accept and complete miscellaneous projects as needed


• Keep electronic devices up to date and most current software required

Minimum Qualifications (Experience/Education):

• High School degree or equivalent working experience


• Must meet the company’s insurability requirements for driving

Competencies or Knowledge, Skills and Abilities:

• Knowledge of the building & restoration industry


• Knowledge of insurance claims handling processes


• Proficiency in MS Word, Excel, & Outlook


• Proficiency with CRM and accounting software’s


• Ability to multitask under increased work loads


• Ability to follow allocated work schedule


• Proven people skills with customers and coworkers


• Well-organized, self-motivated, innovative, accurate, collaborative, and analytical

Physical Demands & Working Conditions:

• Must be able to lift and carry area rugs up to 40#

In 2019, we were awarded the small business employer of choice in Bozeman and the State of Montana Job Services. If you want to work for a company that truly cares about the community we serve as well as your professional development, apply with Buffalo and see what makes us the #1 disaster restoration company in Montana!

Job Type: Full-time

Salary: $22.00 - $25.00 per hour

Benefits:

• 401(k) matching


• Employee assistance program


• Employee discount


• Health insurance


• Health savings account


• Paid time off


• Professional development assistance


• Referral program

Schedule:

• Monday to Friday

Application Question(s):

• Words Per Minute (Typing): 50 WPM

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 2 years (Preferred)


• Customer Service: 3 years (Preferred)

Work Location: One location