Dispatcher

Examples of Duties

• Answer, evaluate, and prioritize incoming 911 and non-emergency telephone calls.
• Communicate effectively with callers and responders using a computer aided dispatch (CAD) system, telephones, multi-channel radio, and numerous computer databases and maps. 
• Accurately and consistently dispatch the appropriate police, fire, ambulance or other emergency response resources, track the status and location of each, and transmit messages and information to response units. 
• Provide pre-arrival emergency medical and fire instructions to callers using Emergency Medical and Fire Protocols. 
• Maintain positive and professional written and verbal communication skills at all times. 
• Consistently provide excellent customer service to all citizens and emergency responders. 
• Maintain confidentiality at all times 
• Complete job-related trainings and continuing education as assigned and required. 
• Ability to work all shifts, some in excess of eight (8) hours, holidays and weekends. 
• Ability to work overtime.
• Performs all other duties as assigned.

Typical Qualifications:

• Possess high school diploma or equivalent.
• Possession of Emergency Medical Dispatcher (EMD), Emergency Fire Dispatcher (EFD) certifications and CPR Certification recommended, but not required. 
• Ability to accurately type a minimum of forty (40) words per minute. 
• Ability to operate two-way multi-channel radio system with multiple frequencies, distinguishing a variety of radio voice transmissions.
• Ability to memorize, retain, and accurately recall information and codes; multi-task, organize, prioritize and adapt to constantly changing situations, and effectively take appropriate action; perform detailed work with a high degree of accuracy, during stressful situations; understand various transmissions (telephone, radio, etc.) and transcribe information (numbers, letters, names and facts) from one source to another quickly and accurately. 
• Ability to consistently remain calm and effective, even during heavy workloads, exercise good judgment, prioritize emergent and non-emergent situations accurately, and obtain and act on information quickly and accurately. 
• Ability to work days, evenings, nights, weekends, and holidays to maintain 24-hour coverage of Fond du Lac County’s Sheriff’s Office Communications Center.