Dispatcher (EMT)

OVERVIEW:

The primary job responsibilities of the Dispatcher are to ensure timely and appropriate transportation from medical facilities, residences and/or public service agencies. 

RESPONSIBILITIES:

The primary job responsibilities of the     Dispatcher are to ensure timely and appropriate transportation from medical     facilities, residences and/or public service agencies. 

· Receive and prioritizes all     incoming transport requests. 

· Accurately performs data     entry into CAD system, obtaining all required information to determine     medical necessity, level of service needed and to be able to bill for     service. 

· Call intake will make phone     calls to update, add to, inform and facilitate DMS customers. 

· Demonstrate knowledge of     payor requirements and how to verify insurance through external payor     portals.

· Demonstrates ability to     effectively use cell phones and land lines, and troubleshoots mechanical /     equipment problems and contacts Dispatch Manager as appropriate.

· Maintains a 3 or above     score on all call audits. 

· Demonstrate ability to     learn new computer programs 

· Have knowledge of and be     able to effectively manage any transport requests received through     applications such as Roundtrip, Epic, Allscripts etc.

· Attend and participate in s     all company-required training, meetings and updates as required. 

· Remain current on training     for new equipment, procedures, and techniques. 

· Maintain a safe and healthy     workplace in accordance with all appropriate OSHA standards, company     policies and local standard operating procedures. 

· Complies and enforces all     policies and procedures.

· Responsible for escalating     concerns regarding medical necessity to appropriate management.

· Has successfully completed     all required Compliance Training within the required time period. 

· Has had no compliance     related corrective action during the current review period.

· Assist with providing     information for investigations of incidents as required. 

· Perform other job-related     duties as assigned by Dispatch Manager. 

Minimum     Requirements: 

· EMT or Paramedic     certification preferred  

· Previous private ambulance     service experience preferred.

· Successful completion of     required training:

o Customer Service Training

o Review of Employee Handbook     and policies and procedures

o Business writing skills and     email etiquette

o Handling privacy and     confidential information 

o Completion of ongoing CEUs     assigned to this role

Knowledge, Skills, Work Environment:

· The environment is team     driven and customer service oriented.

· Familiarity with the major     cities in Ohio and surrounding areas preferred

· Excellent communication     skills

· Must be available to work     weekends, nights and holidays. Schedule consists of 12 hour shifts with a     3/4 schedule. Weekly hours are 36 hours to 48 hours. Donald Martens &     Sons Ambulance Service is a 365, 24/hr. per day, 7 day per week operation. For this Dispatcher position we do not     "work around" school or other employer’s schedules in any     capacity.

Essential Functions and Physical Requirements:

Physical Requirements: The physical demands     described here are representative of those that must be met by an employee     to successfully perform the essential functions of this job. Reasonable     accommodations may be made to enable individuals with disabilities to     perform the essential functions. While performing the duties of this job,     the employee is occasionally required to stand; walk; sit; use hands to     finger, handle, or feel objects, tools, or controls; reach with hands and     arms; climb or balance; stoop, kneel, couch, or crawl; and talk or hear. 

Occasionally: Walking inside and outside,     pushing, pulling, may lift and carry no more than 50 pounds. 

Frequently: Lifting and carrying no more than     10 pounds, typing 40 wpm, stooping, bending. Constantly: Hearing/listening,     clear speech, touching, seeing, and typing. Cognitive/Psychosocial/Mental     Requirements: 

Occasionally: Analyzing, judgment.     Frequently: Memorization, perception/computation, problem solving, simple     and complex math skills, reasoning. Constantly: Simple reading and writing,     clerical, decision making. Stress Factors: Frequently: Repetitive tasks,     high pressure. Occasionally: Fatigue, intense tasks Equipment Operated:     Occasionally: Multi-media equipment for training purposes, voice recorder     tape system Frequently: Use Company and/or personal owned vehicle for     business purpose Constantly: Telephone, computer, mouse, keypad,     calculator, copy machine, stapler, 3-hole punch, fax, scanner, cell phone     and printer 

Working Conditions: The work environment     characteristics described here are representative of those an employee     encounters while performing the essential functions of this job. Reasonable     accommodations may be made to enable individuals with disabilities to     perform the essential functions. 

Occasionally: Outside Frequently: Works     around others, works alone, face-to face and verbal contact with others,     inside, noise, extended day. 

Constantly: Works with others, face-to-face     and verbal contact with others. 

Donald Martens & Sons is a proud Equal     Opportunity employer, m/f/d/v.