Dispatcher (Paramedic)

OVERVIEW:

The primary job responsibilities of the Dispatcher are to ensure timely and appropriate transportation from medical facilities, residences and/or public service agencies. The Dispatch – II role is an experienced Dispatcher that has mastered the basic functions of a Dispatch – I role and demonstrates a high level of professionalism, ability to manage and resolve complicated situations that arise in the Communications Center and with crew members in the field, and has a combination of job-relevant skills that enrich the performance in this role. The Dispatcher – II is considered to be a lead role and would be involved in training and mentoring new Dispatchers and provide guidance to road crew in the absence of department managers. 

RESPONSIBILITIES:

The primary job responsibilities of the Dispatcher are to ensure   timely and appropriate transportation from medical facilities, residences   and/or public service agencies. The   Dispatch – II role is an experienced Dispatcher that has mastered the basic   functions of a Dispatch – I role and demonstrates a high level of   professionalism, ability to manage and resolve complicated situations that   arise in the Communications Center and with crew members in the field, and has   a combination of job-relevant skills that enrich the performance in this   role. The Dispatcher – II is   considered to be a lead role and would be involved in training and mentoring   new Dispatchers and provide guidance to road crew in the absence of department   managers. 

· Receive and prioritizes all   incoming transport requests. 

· Dispatch appropriate medical   unit(s) to the scene/ pick up location in response to a request for transport   and/ or assistance. 

· Efficiently dispatch vehicles   to emergency and non-emergency calls in a timely manner. 

· Demonstrates the ability to   make accurate moment to moment decision making in regard to the dispatch of   emergency and non-emergency vehicles.

· Operate radio communication   and GPS equipment to monitor field operations of EMS units and personnel, and   perform other related tasks and duties as assigned by appropriate authority. 

· In addition, a dispatcher   will make phone calls to update, add to, inform and facilitate Donald Martens   & Sons customers. 

· Demonstrates ability to   effectively use paging system, cell phones and land lines, and all portable   or mounted radios; troubleshoots mechanical / equipment problems and contacts   Dispatch Manager as appropriate.

· Prepare and complete reports   stating progress, problems and statistics for review by appropriate managers   and supervisors.

· Perform basic data entry;   demonstrate ability to learn new computer programs and perform some advanced   data entry. 

· Maintains professional   telecommunication contact with field units and others as necessary to   communicate activities of personnel, enlist services of other protective   agencies, or provide alternative directions to on scene personnel

· Attend and participate in s   all company-required training, meetings and updates as required. 

· Maintain knowledge of job.

· Remain current on training   for new equipment, procedures, and techniques. 

· Maintain a safe and healthy   workplace in accordance with all appropriate OSHA standards, company policies   and local standard operating procedures. • Complies and enforces all policies   and procedures.

· Ensures and inspects   paperwork for accuracy and compliance.

· Responsible for escalating   concerns regarding questionable paperwork to appropriate management.

· Has successfully completed   all required Compliance Training within the required time period. 

· Has had no compliance related   corrective action during the current review period.

· Assist with providing   information for investigations of incidents as required. 

· Perform other job-related   duties as assigned by Dispatch Manager. 

Minimum Requirements: 

· EMT or Paramedic   certification required.  

· Previous private ambulance   service experience required.

· Successful completion of   required training:

o Customer Service Training

o Review of Employee Handbook   and policies and procedures

o Business writing skills and   email etiquette

o Handling privacy and   confidential information 

o Supervisor, Leadership and   Diversity Training

o Completion of ongoing CEUs   assigned to this role

Knowledge, Skills, Work Environment:

· The environment is team   driven and customer service oriented.

· Familiarity with the major   cities in Ohio and surrounding areas preferred

· Excellent communication   skills

· Must be available to work   weekends, nights and holidays. Schedule consists of 12 hour shifts with a 3/4   schedule. Weekly hours are 36 hours to 48 hours. Donald Martens & Sons   Ambulance Service is a 365, 24/hr. per day, 7 day per week operation. For this Dispatcher position we do not   "work around" school or other employer’s schedules in any capacity.

Essential Functions and Physical Requirements:

Physical Requirements: The physical demands described here are   representative of those that must be met by an employee to successfully   perform the essential functions of this job. Reasonable accommodations may be   made to enable individuals with disabilities to perform the essential   functions. While performing the duties of this job, the employee is   occasionally required to stand; walk; sit; use hands to finger, handle, or   feel objects, tools, or controls; reach with hands and arms; climb or   balance; stoop, kneel, couch, or crawl; and talk or hear. 

Occasionally: Walking inside and outside, pushing, pulling, may lift   and carry no more than 50 pounds. 

Frequently: Lifting and carrying no more than 10 pounds, typing 40   wpm, stooping, bending. Constantly: Hearing/listening, clear speech,   touching, seeing, and typing. Cognitive/Psychosocial/Mental Requirements: 

Occasionally: Analyzing, judgment. Frequently: Memorization,   perception/computation, problem solving, simple and complex math skills,   reasoning. Constantly: Simple reading and writing, clerical, decision making.   Stress Factors: Frequently: Repetitive tasks, high pressure. Occasionally:   Fatigue, intense tasks Equipment Operated: Occasionally: Multi-media   equipment for training purposes, voice recorder tape system Frequently: Use   Company and/or personal owned vehicle for business purpose Constantly: Telephone,   computer, mouse, keypad, calculator, copy machine, stapler, 3-hole punch,   fax, scanner, cell phone and printer 

Working Conditions: The work environment characteristics described   here are representative of those an employee encounters while performing the   essential functions of this job. Reasonable accommodations may be made to   enable individuals with disabilities to perform the essential functions. 

Occasionally: Outside Frequently: Works around others, works alone, face-to face and verbal contact with others, inside, noise, extended day. 

Constantly: Works with others, face-to-face and verbal contact with others.