Distribution Center Supervisor - IT

Job Summary:

Responsible for supervising assigned operational function areas and the Distribution Center (DC) computer room which includes: managing and monitoring the daily computer systems/AS400 that are integrated with order processing systems; maintaining and troubleshooting PCs and software; managing the operation and monitoring of the DC network system and supporting communications equipment; performing system backup of PC servers and digital tape libraries; diagnosing RF device problems; and providing desktop user support and overall network management of the distribution center systems and interfaces.

Job Summary:

Responsible for supervising assigned operational function areas and the Distribution Center (DC) computer room which includes: managing and monitoring the daily computer systems/AS400 that are integrated with order processing systems; maintaining and troubleshooting PCs and software; managing the operation and monitoring of the DC network system and supporting communications equipment; performing system backup of PC servers and digital tape libraries; diagnosing RF device problems; and providing desktop user support and overall network management of the distribution center systems and interfaces.

Job Responsibilities:

Supervises department: budget, hours worked and assignments of work. Supervises daily staffing needs for designated department: vacations, monitors turnover and volume. Within the guidelines of authorized Company policies, programs, procedures, budgets, laws and good business ethics, directs, coordinates and controls the activities, plans and programs of the immediate staff, enforces company policies and procedures. Implements Safety Programs.

• Supervises the computer room support for the AS400 system including the monitoring of the computer systems that are integrated with the automatic order processing. Provides NetWare management.
• Develops, reviews, and recommends methods of operational improvement within their function area involving equipment, systems, corrections, activities and practices within their area’s responsibility.
• Supervises 24 hours 7 days a week Computer Room operation requiring the availability to coach, train, and supervise employees 24/7 as well as the ability to provide on-call coverage during evenings, weekends and holidays.
• Supervises a group of Team Members in the Computer Room.  Supervises and monitors the department team member’s performance in the DC’s network and supporting communication equipment operation and the completion of the backups of the PC servers and other critical systems.
• Trains team members in their assignments. Facilitates team member professional development by conducting on the job training, performance appraisals, and needs assessments. Responsible for recommending and assisting in the development of training curricula. Monitors team member’s productivity and quality. Maintains appropriate and required records for team members, equipment and KPI’s under their responsibility.

External Basic Qualifications:

• Bachelor’s degree and at least 1 year experience in collaborating/leading team projects OR High School/GED and at least 4 years’ experience in collaborating/leading team projects OR High School/GED and United States Armed Forces or equivalent experience demonstrating leadership skills.
• At least 1 year of experience assisting management with the assignment of work and responsibilities to coworkers, and/or other managerial tasks (e.g. monitoring work, taking attendance, etc.).
• Experience using Microsoft Office suite.
• Willing to work rotating shifts.
• Experience in identifying operational issues, recommending, and implementing strategies to resolve problems.

Experience building and maintaining relationships within a team.

Preferred Qualifications:

• Bachelor’s Degree or Associate’s Degree.
• Experience working with active directory, AS400 and/or ISS.
•  Experience in indirect management of team members, including coaching, mentoring, assisting in the development, training and assignment of work/projects to other team members.
• Intermediate to Advanced Experience using Microsoft Office suite.
• Experience working with SPC tracking, AS400, Sort View, or ISS.
• Experience in distribution, warehousing, or logistics.
• Experience analyzing operational reports.

Experience in LEAN manufacturing or logistics environment.

Education Level:

High School Diploma/GED

All your information will be kept confidential according to EEO guidelines.