District Manager

Big City Optical is a leading firm in the optical industry, recognized for our innovative products and commitment to excellence. We are currently seeking a District Manager to join our Leadership team and support the company’s mission of providing preeminent eye care in our communities.

The District Manager oversees the business development and operations of our locations within one of our sales territories. Using your resourcefulness and collaboration skills, you will hire, develop, and retain talented team members at several branches to provide exceptional customer service and achieve company goals for sales and efficiency. Our ideal candidate has multi-unit operations experience in retail, or another area in the customer service or healthcare industry.

District Manager Duties and Responsibilities

• Oversee and manage multiple locations according to company guidelines and policies fostering a culture of accountability.
• Hire and develop qualified and talented staff at each location
• Leverage existing training techniques and materials and motivate team members to exceed performance expectations 
• Mentor General Managers and make changes or recommendations to staff on how to improve performance of staff and overall operations of the store
• Visit each store within assigned District regularly to review results, perform productivity audits and keep the company’s goals and targets consistently communicated and reported on
• Maintain a consistent market presence within established territory to manage staff expectations around critical targets for sales as well as coverage to ensure a positive customer experience
• Ensure staff are kept current and informed on business updates, news and communications from leadership on a consistent basis.
• Ensure all locations comply with company policies, escalating and owning any issues through resolution
• Address customer service issues and problems in District performance from identification through resolution
• Prepare and deliver timely and accurate financial and service reports and updates for management. Make recommendations and decisions based on financial analysis
• Meet performance objectives and initiatives from upper management

District Manager Requirements and Qualifications

• High school diploma or GED certificate (bachelor's degree preferred)
• At least 2 years of multi-unit operations experience
• Exceptional leadership, interpersonal, organizational management, communication and problem-solving skills
• Working knowledge of Microsoft Office or Google Suite software and ability to learn and use new technologies for day-to-day patient and business transactions.
• Valid driver's license and reliable transportation

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, climb-up or crawl. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Depth perception and Ability to adjust focus.

Pay: $85,000-90,000 per year

Benefits:

• Incentive Plan Participation
• Auto and cell phone stipend
• Company subsidized Medical Insurance
• Company subsidized Dental insurance
• Company paid Short Term Disability insurance
• 401(k) with 10% match
• Paid time off
• Employee discount plan