District Manager

(not just any) District Manager

The District Manager is the most important role in our organization. 

We believe that we are creating something amazing and the foundation of a great company is its people. Our DMs are the quarterbacks of our team responsible for pulling their team together, inspiring them and being willing to run the ball when the play requires it.

Our DMs strive to work hard, build solid teams, learn the best technology, and seek efficiency so the work gets done in half the time, allowing for greater flexibility, and more time to enjoy life. They are key to hiring, inspiring and leveling up their team for success. They know what makes a successful business, make judgement calls with the highest success rate, and own their results. 

This industry is interesting and ever changing, we love it. It would be impossible to build a comprehensive list of activities, and that’s what makes this role exciting. Below is a good sample of where the best district managers excel.

Hiring

• Continuous talent recruitment

• Track record of quality new hire success and promotion

• Continuous education for all of the team

Team Excellence

• Cultural liaison with corporate and field

• Regular agenda-driven training team calls

• Manage an optimal schedule 

• Drive to-do list projects, due dates, priorities

• Timecard management

• Motivating team performance

• Coaching up and coaching out

• Employee recognition and retention

• Regular performance evaluations, feedback 

• Annual rate increase conversations, feedback and planning 

• Employee ranking and PIP

Auditing

• Exception reporting research

• Safety inspections, Ops Audits 2x per year

• Maintain CAPEX wish list

• Regular website, listings, reviews auditing

• Pricing support/research

• Unit mix structuring

Travel

• One office day per week

• Daily, full-day visits

• Regular full walk thru at each store visited - to do list, cleanliness, ops compliance

Drive performance

• Monthly review of operations and accounting reports

• Agenda driven visits based on data, targeting behaviors identified

• Maintaining acceptable level of collections and auction process ownership

• Setting and achieving operational budgets

• Focus Site plan - people, property, pricing

• Spearheading effective local marketing efforts 

• Controllable expense management

• Innovate new methods and ideas to improve experience, efficiency and performance

• Master of project management

• Google reviews

• Phone sales

• Lease presentation

• Maintenance projects

• Customer conflict resolution

• Employee conflict resolution

• Self Storage Manager POS software

• Lien laws

• Customer experience

• Salesmanship

• Insurance Sales

• P/L ownership 

Other

• Vendor and project management

• Task prioritization

• Expense reporting/mileage reimbursement management

• Customer complaint/review management

• Local legal representative

• Occasional afterhours availability, weekends

• Professional appearance in dress and demeanor

• Communication in all directions

• Prospective acquisition target visit and analysis

• Excellent follow up skills

• Extreme organization

• Proactively solves problems 

• Work under pressure, frank and honest

We want the best people on our team, not just those that have done it before. 3-5 years of multi-unit experience is important, large team experience is key, but passion and excitement about building a team and running a business is a must. 

If this is you, unicorn, we need to talk.