District Operations Manager

I. Job Summary 

Manages the day-to-day operations at a medium to large site. Route Managers and/or Senior Route Managers can report into this job. Establishes and maintains performance and productivity metrics and cost management processes. 

II. Essential Duties and Responsibilities

• Manages the day-to-day operations of the District, and provides daily support to Route Managers in ensuring quality performance.
• Monitors operating metrics while diagnosing and improving processes, procedures, and performance.
• Executes necessary precautions to ensure safety and compliance with Company, OSHA, and other standards and regulations.
• Ensures thorough root cause investigations for all injuries and incidents, following-up with consistent discipline and retraining.
• Oversees personnel needs of the department including selecting, coaching, disciplining, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.
• Formulates both short-term and long-term goals and action plans in conjunction with the District Manager or Senior District Manager.
• Participates in regular P&L reviews to ensure that budgets are met; develops and implements programs for optimal equipment utilization, equipment maintenance, and labor and material costs.
• Interacts with local city, municipal, and county agencies to ensure customer satisfaction, improve efficiency, renew contracts and negotiate new contracts; establishes WM as a good corporate citizen and valued resource.
• Ensures District compliance with WM Way processes and continues to work toward and/or maintain Gold Standards.
• Works with functional groups to resolve employee relations and labor relations issues.

III. Qualifications
A. Required Qualifications