DLO Patient Services Training Specialist

Diagnostic Laboratory of Oklahoma (DLO)

Location: Oklahoma City, OK

Hours: Day Shift; Hours Varied based on Business Need

Essential Functions: 

• Report to work on time and prepared for each scheduled shift


• Perform all assigned duties and processes, including tasks for which you are fully qualified and those within your demonstrated capabilities


• Maintain a positive, professional, and supportive attitude throughout the workday


• Work collaboratively as a team member and contribute to a respectful, productive work environment

Provides technical and non-technical training to new and existing employees in the Patient Services Department:  

• Computer functions i.e. Care360, QLS or other internal lab systems


• Specimen collection and processing


• Patient Care Gold Standards


• Quality control/assurance


• Patient Service Center Standard Operating Procedures  (SOPs)


• Billing ( including bad debt reductions)


• Compliance 


• Safety and Environmental Health and Safety (EHS)


• Provides training for site leads, group leads and Supervisors 


• Forensic urine collections (DOT and non-DOT collections) where applicable

Develop, Maintain and Implement training materials and ensure consistency across the Region. 

• Writes new procedures as directed 


• Implements roll out and required training of new procedures


• Develops training material for customized training 


• Develops training material for new hire training 


• Develops training material for Site Leads, Group Leads and Supervisors

Performs site visitations and process analysis

• Conducts site visits to verify adherence to SOPs, compliance, and safety 


• Conducts site visits to enhance performance of sites not meeting corporate metrics


• Observes current processes, recommends improvements and assists with implementation 

Required Knowledge: High School Diploma

Required Experience: 

• 3-5 years of phlebotomy experience


• 3-5 years of relevant Training experience 

Special Requirements: 

• Work effectively as a team member


• Ensure the confidentiality of patients, employees, and laboratory documents.


• The employee may on occasion be required to attend meetings or training sessions during the evening hours.


• Must have a valid driver’s license and clean driving record


• Must be able to troubleshoot problems, provide solutions, and implement processes


• Must be able to prioritize work responsibilities and manage multiple projects simultaneously


• Must be able to read and write reports and communicate effectively. 


• Must be able to present material to be understood by a diverse group of individuals.