Dock & Door Dispatcher

Job Location

This position is an on-site role based at our Irving, Texas office. The selected candidate will be required to work in-person during standard business hours. Regular, reliable attendance at this location is an essential function of this role.

The Company

Elite Material Handling, an OnPoint Company, is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.   

Elite Material Handling is the premier material handling company in Dallas/Fort Worth and Houston. We have solutions for anything and everything you might need for your business. Our experienced and highly trained staff are quick-thinkers and solution-minded professionals, ready to help with any problem, whether it’s forklift sales, equipment rental, warehouse equipment and racking, dock & door, service and more. 

Benefits 

At Elite Material Handling we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include: 

• Competitive pay – Plus incentive opportunities! 
• Full benefits package that starts day one – Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage. 
• Competitive PTO and Paid Holidays 
• Uniform and boot allowance 
• Training and mentoring – Learn from our experts in the industry 
• Advancement opportunities 

Link to benefits overview: Benefits 

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.  

Responsibilities

The Dock & Door Dispatcher is responsible for effectively managing time and work-flow for multiple work orders/service calls and road service technicians. Additionally, successful candidates will be able to prioritize and complete multiple tasks in a fast-paced environment while simultaneously managing multiple phone calls between technicians and other departments ensuring safe, prompt and reliable service to our customers.

Additional responsibilities include:

• Ensuring technicians work is performed in accordance with established Elite Material Handling quality standards, safety rules and procedures at all times.
• Review and process service requests, geographically dispatching the closest technician (not next available) with proper skill set, paperwork, parts, and information.
• Strong organizational skills enabling effective communication with customers and technicians to ensure service calls are complete and when required, following up with technician(s) and other departments to finalize repairs, ensuring total customer satisfaction.
• Documenting all pertinent information within service/invoicing software for each applicable job, as well as completing various forms, reports, logs, records, etc.
• Prepare and maintain accurate records and data associated with the responsibilities of the department.
• Work with Service Manager and Assistant Service Manager to keep the service department informed of unusual circumstances or the need for additional assistance in order to facilitate and finalize repairs.
• Ensure quoted repairs are communicated thoroughly before technician is dispatched; informing of scope of work, time allotted, equipment required, etc.
• Proactively monitoring technicians’ Work-in-Progress (WIP) to ensure timely completion of jobs and accurate customer invoicing.
• Approve technician time cards for accurate payroll processing
• Perform other duties as assigned by department manager

To qualify for this role, you must be able to communicate effectively with management and customers (internal and external), possess strong teamwork skills and the ability to multi-task, as well as the following requirements:

• High School Graduate or General Education Degree (GED) required.
• Ability to utilize the available time to organize and complete work within given deadlines.
• Ability to communicate in writing clearly and concisely.
• Ability to communicate effectively with others verbally.
• Ability to take care of the customers' (internal and external) needs while following company procedures.
• Use computer with knowledge of the Microsoft Office Suite and general knowledge of office operations and equipment, including but not limited to: computers, fax machines, photocopiers and telephone.
• Professionalism and passion for teamwork.
• Knowledge of Dallas, Fort Worth region.
• Available for overtime when assigned and/or required
• Mechanical/technical background is a plus!
• Successful completion of a criminal background check is required.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Disclaimer 

This job posting may also appear on other job boards. Be aware that job postings on external job boards may not be authorized by OnPoint Group and may contain inaccurate or incomplete information.   While we encourage you to explore these opportunities, please be aware that we do not endorse or control the content on these external sites. We are not responsible for the accuracy, completeness, or reliability of information posted on other job sites, and we are not liable for any damages or losses that may arise from your use of that information. You are solely responsible for verifying the accuracy and completeness of any information you obtain from external sources.  Applicants should refer to OnPoint Group’s Careers Page for the most accurate job posting and reach out to the Company with any questions about a job posting. 

Salary Range 

The pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications, and geographic location. Employees may be eligible for additional incentive pay.

 Elite Material Handling and OnPoint Group considers applicants for  all positions without regard to race, color, religion, creed, gender,  national origin, age, disability, genetic information, marital or  veteran status, or any other legally protected status.