Donor Information Coordinator

Join Us in Transforming Lives Every Day

At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it’s an opportunity to make a profound impact on countless lives.

Job Type: Full-time; Non-exempt

Work Hours: 6am-2:30pm OR 8am-4:30pm. Assigned days and/or shift can be changed according to staffing needs. Must be available evenings, holidays, and weekends as required. 

Work Setting: In-person.

Location: Azusa

Travel: None

Summary of Functions:

The Donor Information Coordinator (DIC) is primarily responsible for the completed review of the tissue donor case files in a timely manner and in accordance with OneLegacy policies and procedures and regulatory requirements. The completed review includes but is not limited to obtaining corrections from OneLegacy staff, obtaining required documentation from agencies such as hospitals, ME/Coroner’s offices, processors, laboratories, or other relevant government entities, and confirming that the donor case file is correct, accurate, and complete. The DIC will enter case information into databases as assigned, which may include digitalDonor and partners portals. The DIC will collaborate with the health departments that cover our Designated Service Area (DSA) as needed by reporting applicable cases outlined in OneLegacy policies and procedures. The DIC is responsible for ensuring the accuracy of donor information in donor databases. The DIC will work with the Supervisor of Donor Information to meet pre-determined chart completion goals. Performs all duties and responsibilities in compliance with policies and procedures, regulations as outlined in the Code of Federal Regulations, and other applicable federal, state, and local laws.

Duties & Responsibilities:
Essential Job Functions:

Coordinates Completion of Donor Case Files
1. Facilitates and maintains primary responsibility for the timely completion tissue donor case files in compliance with OneLegacy Policies and Procedure, processors requirements, and local, state, and federal regulations.
2. Expedites the donor case file review and the resolution of issues identified as expedited tissue such as ocular donors or fresh tissue grafts by communicating with the ocular/tissue processor(s) via daily pending list or email.
3. Communicates to all necessary parties of any positive infectious transmissible disease per OneLegacy policy and procedures.
4. Liaisons with tissue processors as assigned. Responds to processor requests (processor pending lists) for outstanding information or corrections to donor case files.

5. Ensures timely provision of donor related documents, laboratory results and information to processors.
6. Monitors and tracks recovery staff department’s documentation practices and provide constructive feedback to recovery staff to improve performance.
7. Obtains medical records, laboratory results, autopsy reports, death certificates, and other required information or documentation necessary to complete the donor case file. Shares information with processors as deemed necessary.
8. Copies or scans charts as required.
9. Proposes, creates, implements, and/or maintains systems (i.e., spreadsheets or database) needed to monitor, track, and expedite the completion of the donor case file.

Donor Records Coordinator Coverage
1. Serves as a back-up Donor Records Coordinator to perform all aspects required for incoming donor chart and associated paperwork processing.

Other Responsibilities
1. Represents OneLegacy and provides customer service in a professional manner when working with funeral homes, ME/Coroner, processors, hospitals, patients, guests, physicians, staff and other customers/vendors.
2. Attends department staff meetings, and any other meetings as required.
3. Performs all duties and responsibilities in compliance with safety guidelines, policies and procedures, regulations as outlined in the Code of Federal Regulations, and other applicable federal, state and local laws.
a. Performs quality control practices as defined by the policies and procedures.
4. Supports the organization’s Standards of Professional Conduct as outlined in the OneLegacy Policies and Procedures, and the mission, vision and values of the organization.
5. Maintains a neat and organized work station and environment.
6. Performs other duties and projects as assigned.

Job Qualifications and Requirements:

Education: Bachelor’s degree (BS) from an accredited four-year college or university, completion of Surgical Technologist, EMT program, or LVN program with state certification required.

Experience: A minimum of two years recovery experience in organ or tissue banking is preferred. CTBS certification required to be obtained within 2 years of employment.

Salary Range: $46,675.20-$67,683.20

Benefits

• Medical/Dental/Vision Plans –Employer pays 90% of premium cost for employee and their dependents


• 19 days of PTO


• 2 Floating Holidays


• 10 Holidays


• Life Insurance


• Supplemental Life Insurance


• Wellness Plans


• Employee Assistance Program


• Pet Insurance


• Gym Onsite


• Mileage Reimbursement to applicable positions


• Tuition Reimbursement


• Employee Referral Program


• 403b Retirement Plan with an annual discretionary 8% Employer contribution


• School Loan Forgiveness