Donor Recruitment Specialist

Type: Non-exempt

Department: Hospital Services

Work Days/Hours: 40 hours per week Monday - Friday (must be able to work weekend shifts on a rotation schedule)

Reports to: Donor Recruitment Contact Center Supervisor

Pay Range: $17-$18/hourly

Pay Grade: 4

Work Modality: On-site 

Job Summary

The Donor Recruitment Specialist plays a critical role in supporting CCBC’s collection targets by securing donor appointments through strategic outbound and inbound calling. This role focuses on building long-term donor relationships, aligning communication with campaign goals, and consistently meeting daily call volume and appointment-setting targets.  

Essential Responsibilities

• Communicate daily with the Donor Recruitment Manager to review product needs and prioritize outreach strategies
• Conduct high-volume outbound calling to current, lapsed, and prospective donors for whole blood, platelets, plasma, and double red cell donations
• Schedule donor appointments that support daily and weekly mobile and fixed-site collection goals
• Deliver mission-aligned, persuasive messaging to donors, emphasizing the importance of donation, different donation types, and local patient impact
• Respond promptly and professionally to inbound donor inquiries
• Log all donor interactions accurately using current scheduling tools 
• Maintain donor confidentiality and comply with privacy, ethical, and regulatory standards
• Report recurring donor feedback, objections, or questions to the supervisor for campaign and training improvement
• Collaborate with team members to optimize shift coverage and achieve department-wide performance targets
• Demonstrates alignment with and adherence to the company’s core values in all interactions, decisions, and work activities; serves as a role model for fostering a positive, respectful, and ethical workplace culture
• This position requires consistent, on-time attendance in accordance with company policy. Excessive tardiness or absenteeism may impact performance and employment status. 
• Employees in this role are entitled and expected to take compliant meal and rest periods in accordance with California law.

Note: The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

  Education & Experience:

· High School diploma or GED, required 

· One year of working in a customer service position, required

· Experience working in a call center, preferred

Skills: 

· Ability to convey and receive verbal and written information in a clear manner

· Experienced with Microsoft Office Suite (Outlook, Word, Excel)

· Ability to excel in a collaborative team environment to achieve goals

· Self-directed, goal-oriented, and team-focused.

Physical Requirements:

· Constant computer use (keyboard, mouse)

· Constant sitting 

· Infrequent standing

· Infrequent walking 

· Infrequent handling (holding, light grasping) 

Working Environment:

· Constant working in close proximity to others 

· Indoor, climate-controlled environment

· Low to moderate noise level

The Central California Blood Center is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, hair style, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Consistent with the Americans with Disabilities Act (ADA) and state of California Civil Rights Law, it is the policy of Central California Blood Center to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Human Resources Department at [email protected].