Door Attendant

Description

Fernwood Property Management was created with a singular mission — to provide superior property management services in Chicago. Rooted in values of trust, reliability, and excellence, we're dedicated to fostering vibrant, supportive communities.

A Door Attendant brings positive energy to each conversation, resolves issues quickly and effectively, and makes everyone feel welcome and appreciated.

As a Door Attendant, you will be an integral member of the team that creates authentic experiences for our Residents and their guests. The Door Attendant is the first point of contact for residents and guests entering the building. You will warmly and enthusiastically greet arriving residents and guests, assist them with their residential service needs, and ensure they are comfortable and feel welcome. 

DUTIES AND RESPONSIBILITIES:

• Enthusiastically welcome our residents and guests, anticipate their needs, provide professional and courteous service, and respond promptly and professionally.  
• Creates memorable experiences with a warm, welcoming personality.
• Develops a thorough knowledge of building procedures, features, and security practices.

• Ensures security protocol is adhered to regarding granting building access and verifying identification of individuals requesting entry into the building.

• Reports any building hazards, risks, or accidents as required. Submits service requests for any maintenance/housekeeping issues.
• Handles package deliveries by accepting and logging packages for residents.
• Answers the telephone, forward calls and take messages when necessary.
• Performs other related duties and assignments as required.

QUALIFICATIONS

• People Person.  The best part of serving others is creating experiences for them that go beyond the expected.
• Great communicator.  Providing amazing experiences requires the ability to communicate professionally and through legible writing
• Experience.  1-2 years of previous experience passionately providing customer service to others.
• Requires basic knowledge of front desk equipment, including computer and telephone systems. Salesforce experience is a plus.

Please be advised that ALL new hires will be required to successfully complete a criminal background investigation prior to employment. The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required.