Driver Manager

Key Responsibilities

Driver & Capacity Management

• Develop and execute strategic load plans that maximize driver productivity and revenue per mile


• Build and maintain strong, trust-based relationships with drivers through consistent communication


• Align driver preferences (home time, routes, equipment) with operational needs


• Coach drivers on performance, Hours of Service (HOS), and operational expectations

Freight Planning & Optimization

• Plan, assign, and optimize loads to ensure efficient use of fleet capacity


• Balance service, cost, and driver satisfaction through effective decision-making


• Utilize TMS and planning tools to identify opportunities to reduce empty miles and increase utilization


• Anticipate and proactively resolve service disruptions or capacity gaps

Execution & Visibility

• Monitor shipments in transit and ensure on-time pickup and delivery performance


• Track and trace loads, identifying risks and intervening before issues escalate


• Communicate effectively with drivers, brokers, shippers, and internal teams


• Ensure accurate and timely documentation for all loads

Compliance & Safety

• Ensure adherence to DOT regulations, including Hours of Service compliance


• Coordinate required driver compliance items (e.g., medical cards)


• Support and reinforce company safety policies and initiatives

Financial & Operational Performance

• Monitor and manage key metrics including utilization, on-time performance, cost per mile, and revenue


• Review driver pay, accessorials, and advances for accuracy


• Identify and implement continuous improvement opportunities in planning processes

Collaboration

• Partner with brokerage, customer service, and supply chain teams to align capacity with demand


• Serve as a key communication hub between drivers and internal stakeholders


• Contribute to a positive, team-oriented work environment

Qualifications

Education

• High school diploma or equivalent required (Bachelor’s degree preferred in Logistics, Supply Chain, or Business)

Experience

• 2–5+ years of experience in fleet planning, dispatch, or trucking operations


• Proven success in managing driver relationships and planning freight

Knowledge, Skills & Abilities

• Strong understanding of trucking operations, DOT regulations, and Hours of Service


• Proficiency in Transportation Management Systems (TMS) and Microsoft Office (Excel strongly preferred)


• Exceptional multitasking, prioritization, and problem-solving skills


• Strong analytical mindset with the ability to make data-driven decisions in real time


• Excellent verbal and written communication skills


• Ability to perform under pressure and adapt quickly to changing priorities

Core Competencies

• Operational Excellence – Drives efficiency and execution


• Relationship Management – Builds trust with drivers and stakeholders


• Decision Making – Makes fast, informed, and effective decisions


• Accountability – Owns results and follows through


• Adaptability – Thrives in a fast-paced, ever-changing environment

What Defines a Top Performer in This Role

• Consistently maximizes driver utilization and satisfaction


• Minimizes service failures and proactively manages disruptions


• Maintains strong driver retention through effective communication and trust


• Identifies inefficiencies and improves planning processes


• Acts as a leader and problem-solver within the operations team

Why This Role Matters

This position is the backbone of daily operations—directly impacting driver experience, customer service, and company profitability. A great Fleet Planner doesn’t just move freight—they optimize the entire network while keeping drivers engaged and successful.