DriveUp&Go Supervisor

Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Must be able to train shoppers on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines.

KEY ACCOUNTABILITIES:

• Supervise team of Drive Up & Go employees


• Possess strong customer service skills. Assisting E-commerce shoppers with proper substitutions, handling problems and answering customers questions.


• Support Store Management in effective management and coaching of Drive Up & Go employees


• Manage shopper productivity, out of stocks, on time tilling and speed of order getting to customers car.


• Provide timely reporting and information to Store Management to allow for proactive decision making and continuous process improvement.


• Selecting and collating of product for online grocery orders.


• Checking perishable products for pull dates, quality perishables, proper temperature of perishable items, and proper bagging of items to assure product is not damaged while in transit.


• Perform all site workbench functions on a daily basis and maintain necessary paperwork.


• Perform periodic shopper audits to ensure procedural follow through.


• Help customers while on the sales floor.


• Ensures compliance with Company rules and regulations by all department personnel.

Skills and Experiences: 

• Strong customer service skills


• Possess good leadership skills and the ability to influence the work of others. Must be able to motivate and work through others to achieve desired results.


• Possess good communication skills, both verbal and written.


• Strong teamwork and interpersonal skills with the ability to communicate effectively with management teams.


• Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.


• Understand and possess a good understanding of customer satisfaction with an end goal of creating a wonderful experience for the albertsons.com customer.


• Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time.


• Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.


• Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent interruptions.


• Willingness to work independently in a fast-paced environment.

PHYSICAL ENVIRONMENT: