Duals Administrative Support - Sales Coordination, Intermediate

Your Role

The Duals Outreach team is primarily responsible for planning, organizing, and executing community-based events for the dual’s population in the Los Angeles and San Diego Counties. The Duals Administrative Support - Sales Coordination, Intermediate will report to the Senior Manager, Duals Outreach and Events. This role is highly detail-oriented and administrative, focusing on calendar management, reporting, team coordination, and operational support. The ideal candidate is highly organized, data-savvy, and comfortable working in a fast-paced, community-focused environment.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

• Manage and maintain the outreach event calendar across multiple communities and field team members
• Coordinate logistics for community events, ensuring alignment with outreach goals and timelines
• Collaborate with the outreach team to track upcoming events, deadlines, and deliverables
• Ensure all event details are accurately documented and communicated to internal stakeholders and develop and maintain Excel-based trackers, dashboards, and reports, including generating regular reports, related to event activity to support leadership updates and team planning
• Create and maintain standardized documents, templates, and resources for field teams
• Develop tools to improve organization and efficiency for team members in the field and continuously identify opportunities to improve workflows and team effectiveness
• Ensure all outreach materials and documentation are current, accessible, and easy to use, assist in developing training materials and processing documentation
• Design and maintain job aids and quick-reference guides to support field team success
• Assist in scheduling and coordination of phone coverage during high-volume/peak periods
• Support staffing plans to ensure adequate coverage and responsiveness and help monitor workload and adjust scheduling needs based on demand

Your Knowledge and Experience

• Requires a minimum of 3 years of experience
• Requires vocational or technical education in addition to prior work experience
• Requires basic job knowledge of systems and procedures obtained through prior work experience or education
• Requires experience supporting sales or/and events in a fast paced environment  
• Requires strong proficiency in Microsoft Excel 
• Requires experience managing multiple projects, i.e. event coordination or sales activities, and deadlines simultaneously