EA Governance Delivery and Process Specialist, AVP

Summary:

The Enterprise Architecture (EA) Governance team is seeking an Assistant Vice President to serve as a Process & Delivery Specialist supporting governance execution across architecture workflows. This role focuses on quality control, delivery coordination, remediation and action tracking, audit readiness, and data-driven reporting (e.g., ServiceNow, Power BI). You will help strengthen the operational backbone of EA Governance through disciplined processes, accurate documentation, and continuous improvement.

The ideal candidate has 5–6 years of experience in quality control, Agile/Scrum delivery coordination, or governance/process execution, with exposure to Enterprise Architecture, SDLC governance, ServiceNow, and audit or control environments. Success in this role requires strong organization, attention to detail, and the ability to operate effectively in a regulated, data-driven environment.

Key Responsibilities:

• Support quality control across EA governance processes, ensuring completeness, accuracy, and adherence to standards
• Coordinate Agile/Scrum delivery activities, including backlog management, sprint tracking, and dependency/risk management
• Track governance actions, remediation items, dependencies, and audit follow-ups through closure
• Maintain audit-ready documentation, evidence, and governance artifacts
• Analyze ServiceNow data for quality issues, consistency, and reporting readiness
• Develop reports, dashboards, and executive summaries on governance metrics and delivery progress
• Partner with architecture, delivery, risk, and control stakeholders to ensure alignment and timely execution
• Identify opportunities for process improvement, automation, and AI-enabled efficiencies

Qualifications

• 5–6 years of experience in governance, quality control, Agile delivery, ServiceNow, or related functions
• Strong attention to detail with experience in documentation, audit readiness, and compliance support
• Familiarity with Agile/Scrum practices and SDLC governance checkpoints
• Working knowledge of ServiceNow (CSDM, CMDB, or APM preferred)
• Proficiency in data analysis and reporting (Excel, Power BI or similar tools)
• Strong communication skills with the ability to engage technical and non-technical stakeholders

Education:

•Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

“Visa sponsorship/support is based on business needs. We do not anticipate providing visa sponsorship/support for this position.”

The typical base pay range for this role is as follows:

• New York / New Jersey: $100k – $145k
• Non- New York / New Jersey: $97k – $145k

depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

Our hybrid work schedule is four days on-site and work remotely one day per week.

MUFG Benefits Summary