E&T Case Manager

About TPMA

TPMA is a national consulting firm that partners with government agencies, organizations, and communities to solve complex challenges and improve outcomes. Our work spans workforce and economic development, education, research and evaluation, and community impact, helping clients turn data, strategy, and insight into meaningful results.

TPMA has been contracted by Region VII Workforce Development Board (WDB) to provide One-Stop Operator (OSO) services for the Region VII Career One-Stop Centers. As our team supporting Region VII continues to expand, we are seeking a part-time SNAP Employment & Training (E&T) Case Manager to support participants in achieving their employment and training goals.

This is an on-site position for a candidate who is local to the Region VII service area in West Virginia. Local travel between One-Stop locations and/or for program-related activities may be required as needed.

About the Role

The E&T Case Manager will support the delivery and administration of Employment & Training services for program participants, working closely with the One-Stop Director, WIOA Career One-Stop Case Manager, and other workforce partners.

The ideal candidate is organized, detail-oriented, comfortable working directly with participants, and able to manage both the administrative and customer-service aspects of a federally funded workforce program.

Key Responsibilities: 

• Assisting the One-Stop Director with the E&T Program and determining ABAWD status for the program.
• Conducting E&T and WIOA orientations to give the E&T participants the grant program information and requirements.
• Collecting timesheets for E&T program from the participating participants, data entries and paperwork.
• Data entry, letters, emails and phone calls to E&T participants.
• Collaborating with the WIOA Career One Stop Case Manager and One-Stop Director for services to assist E&T participants with their goals for employment through the WIOA grant program.
• Implementing and managing Excel spreadsheets for the E&T participant requirements.
• Completing weekly and monthly reports to turn into the One-Stop Director.
• Other duties assigned by the One-Stop Director.

Requirements: 

• Proficient with Windows operating system 
• Proficient in Microsoft word, excel and outlook. 
• Customer service and systems management experience.
• High school diploma or equivalent.
• Counseling services experience preferred but not required.

Job Specifics:

• Location: Region VII One-Stop Centers, West Virginia — On-Site
• Schedule: Part-Time, 30 hours/week, Monday–Thursday
• Compensation: $17.00/hour
• Travel: Local travel as needed
• Background Check: This position requires completion of a background check in accordance with TPMA, Region VII, and applicable state program requirements.