E-Billing Specialist

Our client is seeking an E-Billing Specialist who may be based in any of their law firm's offices (New York, NY/Newark, Trenton or East Brunswick, NJ/Stamford or Hartford, CT/Boston, MA/Indianapolis, IN/Miami, FL/Philadelphia, PA/Washington, DC/Wilmington, DE) The salary range for this position is $75,000 – $85,000 annually, depending on experience. A minimum of two years e-billing experience is required.

As the E-Billing Specialist, you will be responsible for assisting the e-Billing and Rates Manager and e-Billing team with all on-boarding and client electronic billing platform changes. In addition to supporting the internal administrative needs of the Billing and Collections teams, this position will also be responsible for coordinating e-Billing requirements for various partners, legal assistants, and clients. Requirements include communication of the e-Billing processes, services, and procedures to ensure accurate and timely entry into the firm’s billing system, while maintaining a high-level of customer service.

What you do:

e-Billing Tasks

• Assist the e-Billing Supervisor and e-Billing team with all electronic on-boarding needs to include, client matter setup and mapping and rate updates/maintenance in the various e-Billing platforms utilized by the firm clients
• Assist e-Billing team with troubleshooting e-Billing-related issues
• Transmit electronic billing (“e-Billing”) via eBilling Hub and various e-Billing sites
• Responsible for recording and maintaining accurate phase, task, and billing codes
• Assist with e-Billing preparation for more sophisticated e-bills and/or on-demand requirements as available (both manual & electronic)
• Have direct contact with billing partners to resolve e-Billing-related issues
• Reprint posted invoices and provide copies, as necessary
• Produce ad hoc reports as requested
• Submit Appeals, Accruals and budgets via e-Billing sites
• Maintaining and adding timekeepers to restricted lists in Time Entry software
• Send weekly reports to the Billing Team for un-submitted invoices and rejected invoices.
• Follow up with Billing Team to ensure submission of invoices
• Prepare invoices for usage of various e-Billing sites

Client/Attorney Requirements

• Coordinate special client billing requests with E-Billing Supervisor
• Coordinate approval and implementation of special rate arrangements in collaboration with the Pricing, Project Management team and the Billing Compliance teams
• Respond in a timely manner to Client Accounting emails and help line calls
• Assist with preparing client and/or attorney analyses as needed
• Research rejected and reduced invoices for resubmission to sites. Sending short paid invoices to A/R team for write offs.
• Maintain client/matter maintenance information in coordination with the Billing Compliance team
• Work collaboratively with collection coordinators on accounts receivable issues
• Interacts with Conflicts Department for new matter openings and record maintenance in coordination with the Billing Compliance team

 Who you are:

• A minimum of 3-5 years’ experience working in a professional services environment, law firm billing experience preferred
• Experience with financial/billing software packages and Finance/Accounting organizational operations. 3E system experience preferred
• Experience with electronic billing transmission on a variety of e-Billing platforms, eBillingHub/BillBlast experience preferred
• Ability to adhere and apply billing/ebilling department policies and procedures
• Ability to communicate with all levels of the firm professionally and tactfully
• Ability to provide a high level of customer service in a fast paced environment
• Ability to handle a high-volume of tasks maintaining attention to detail and prioritizing as necessary
• Proficiency in MS Office; strong knowledge of Excel required